Family Success Liaison

What You'll Be Doing:

• Serve as the primary point of contact for prospective families, driving conversion from initial inquiry through enrollment.
• Respond to inbound calls and emails while actively following up on leads and referrals to guide families toward enrollment.
• Manage a high volume of prospective and new clients, tracking progress in Zoho to ensure consistent movement toward enrollment.

Qualifications:

• 3-5 years experience in a high-volume, client-facing role (sales, intake, account management, or care coordination).
• Minimum 1 year ABA intake experience required.
• Strong communication skills, with the ability to build trust quickly and guide families through potentially complex or emotional decisions.

Benefits:

• Industry benchmarked, competitive pay with hourly $27-$32.
• Twenty-nine paid days off.
• Medical, Vision, Dental coverage with 80% employee, 50% dependents.