Customer Support Operations Lead

We seek a detail-oriented, people-first Customer Support Ops Lead who’s a hands-on Individual Contributor and leader to join our growing team. This role is critical to ensuring our customers have a smooth and successful experience on our platform. It is a hybrid of responsive customer support and building customer support ops from the ground up. Responsibilities include being the first line of defense for live customer issues via Intercom (chat, email, and occasional phone), and improve support processes and documentation based on customer interactions.