Digital Customer Success Manager, AI & Automation

About the role:

• The Commercial Customer Success team supports hundreds to thousands of customers who depend on the Samsara platform daily.
• We are seeking a hands-on developer to design, test, deploy, and maintain agentic systems for a digital-first post-sales strategy.

What you'll do:

• Analyze customer pain points and opportunities with an analytical mindset combined with a customer-centric lens.
• Build digital CS playbooks, design agent architectures, write prompts, and integrate with external systems.
• Own the deployment, versioning, and rollback plan for every agent, ensuring production-ready systems.

Who you are:

• You have hands-on experience building and maintaining production LLM-based agents or automations.
• You can code rapidly with Python proficiency and have a track record of connecting AI to external systems.
• You have a systems mindset for managing a high-volume book of business with repeatable playbooks.

Why this role:

• This function doesn't exist yet—you'll define the role, standard, and playbook for digital customer success.
• The compensation range is $105,910—$160,200 with total rewards including equity, bonus, and health benefits.