Director, Customer Enablement
Benefits
Unlimited PTO
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About the Role:
- Lead customer success and retention for strategic accounts in a fast-paced, early-stage tech environment.
- Combine research expertise with commercial strategy to maximize platform value for customers.
- Collaborate with Sales, Research, Product, and other teams to improve customer journeys.
Key Accountabilities:
- Drive customer success by ensuring strong project experiences and building confidence in research capabilities.
- Translate customer requirements into effective research approaches with accurate scope and pricing.
- Enable self-service success by identifying friction and developing scalable processes and resources.
Requirements:
- 7+ years of experience leading software-enabled research studies with strong survey design and analysis skills.
- Expertise in product testing methodologies and commercial acumen to scope and price projects.
- Strong statistical knowledge with tools like SPSS, R, or Python, and excellent communication abilities.
Jobgether
Our partner is a fast-growing, early-stage technology company that provides a software-enabled product research platform for the full innovation lifecycle. They have a flexible, remote work-from-home culture and offer access to Hearst Tower facilities in New York City.