Oversee the design and implementation of large-scale market research studies.
Grow client accounts by understanding their needs and providing strategic counseling.
Mentor research managers and ensure project profitability, quality control, and timely delivery.
We are a fast-growing market research company leveraging artificial intelligence technologies to deliver insights. Our team is known for its forward-thinking experts and culture of innovation, making us one of the fastest-growing firms in North America.
Acts as a trusted advisor, drives consultative selling, and pursues new survey business from existing and potential clients.
Leads development of proposals, manages multiple survey projects concurrently, and writes questionnaires following survey research design.
Uses storytelling to develop analytical reports, presents findings to clients, and mentors junior staff on quantitative research.
NIQ delivers the most complete and clear understanding of consumer buying behavior to reveal new pathways to growth. It is the world's leading consumer intelligence company, with operations in over 100 markets and a commitment to diversity and inclusion.
Lead a pod of researchers to deliver exceptional client outcomes while owning high-impact, complex research engagements.
Drive research success through pod leadership, people management, and strategic problem-solving for customers.
Partner with sales on new business and contribute to product innovation by surfacing gaps and driving feedback loops.
Knit is an AI-native consumer research platform that helps brands automate and accelerate primary research, serving over 50 enterprise brands like Amazon and T-Mobile. As a startup, Knit focuses on scaling and democratizing world-class research with a championship team culture.
Design and launch digital Customer Success programs across the employer lifecycle, including automated onboarding, activation, and renewal campaigns.
Build customer health scoring models and dashboards to track engagement, adoption, and program ROI for a B2B2C model.
Own customer inquiries and escalations for tech-touch accounts, establishing triage paths and feeding insights back into program improvements.
Tapcheck is a digital platform offering on-demand pay access to earned wages, helping employees relieve financial stress without high-interest loans. The team is passionate about improving financial wellness and values humility, grit, and continuous improvement in a collaborative environment.
Own end-to-end project management for major division initiatives from planning through execution.
Analyze CRM and operational data to identify trends, performance gaps, and build solutions.
Drive cross-functional coordination across all five Success functions and ensure initiatives reach completion.
OpenEd is opening the world to every learner, serving over 100,000 students and growing rapidly. They have a culture-driven environment with an eNPS in the top 0.1% of tech companies.
Build a modern insights capability that shapes product, marketing, and customer experience decisions.
Design and manage custom research initiatives, translating ambiguous business questions into actionable findings.
Synthesize multi-source data into executive-ready storytelling and drive adoption of insights across teams.
Ashley Digital is the e-commerce engine behind Ashley Furniture Industries, the world's largest manufacturer of home furnishings. They are a fast-moving, highly collaborative team operating at a transformational moment.
Drive retention model ownership and operationalization to improve customer health and scalability.
Lead digital and scaled Customer Success motions to shift toward digital-first engagement.
Oversee deployment and optimization of the Customer Success platform (CSP) to streamline operations.
PowerSchool is the global leader in cloud-based K-12 software, powering education for students worldwide. With a mission-driven team, the company fosters a culture of diversity and inclusion, empowering employees to deliver results.
Work with a national professional healthcare organization and educational/consulting organization to examine technology affordance and long-term cost-effectiveness.
Assist PI in development of survey design and qualitative protocol-specific tools for data collection and study documentation.
Conduct interviews and work with healthcare experts to obtain data, preprocess and analyze data using regression and optimization techniques.
Babson College is a world-class business school, empowering entrepreneurial leaders to create great economic and social value - everywhere. Here you’ll find a collaborative, collegial team environment designed to include and motivate every individual.
Manage day-to-day execution, budgets, and client communication for quantitative data collection projects.
Lead internal kickoff meetings and ensure compliance with ISO standards and industry guidelines.
Provide frequent status updates and recommend panel strategies to maximize sample and meet deadlines.
M3 USA provides digital solutions across healthcare, life sciences, and pharmaceuticals. Since 2000, it has experienced significant growth and fosters a dynamic, innovative culture where every team member contributes to global health advancements.
Lead end-to-end customer experience for Women’s Health & Rare Disease, ensuring timely sample processing and customer success.
Set vision for CX excellence, own SLAs, KPIs, and NPS targets, and serve as escalation point for complex issues.
Partner with cross-functional leadership to drive systemic improvements and champion customer success as a strategic function.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The company consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Lead and grow a high-performing Customer Success team with clear structure and goals.
Own enterprise relationships with top sponsor and CRO accounts, becoming a trusted executive partner.
Build scalable processes and partner with Product, Support, and Sales to drive customer outcomes.
Mural Health is a fast-growing clinical technology startup that makes clinical trials easier for participants. As a small, mission-driven team, they are dedicated to eliminating barriers for participants and caregivers.
Own end-to-end customer implementations, enabling teams to accelerate time-to-value through standardized methodologies and governance.
Lead customer enablement and professional services, including training, education, and high-value engagements, driving growth and profitability.
Build an integrated delivery model across the customer lifecycle, partnering with Marketing, Sales, and Client Success to expand revenue and adoption.
Trackforce provides a leading SaaS platform for physical security workforce management, helping security companies streamline guard force management, improve response times, and reduce costs. With 4,600+ clients across 50+ countries and a growing team of 300+ professionals, they operate as a hybrid and remote team headquartered in Dallas, Texas.
Lead the design and execution of quantitative and qualitative research studies to evaluate program effectiveness and strategic goals.
Analyze complex data using statistical tools and translate findings into actionable insights for diverse audiences.
Manage research teams, budgets, and multiple projects simultaneously while collaborating with internal and external partners.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company focuses on efficient, fair candidate evaluation and manages the application process through automated systems.
Manage your portfolio of US accounts end to end: onboarding, adoption, value delivery, retention, and expansion.
Set clients up for success by agreeing on success metrics and delivering quantified proof of value.
Provide technical and value support alongside Sales on new deals and expansions, including solution design and proof of concepts.
Userlane is a software adoption platform that shows enterprises whether their software and AI investments are actually working. Based in Munich, the company is growing internationally and works with healthcare organizations across the US and Europe.
Own the operationalization of strategic customer projects and optimize Customer Success processes for scalability.
Define the strategic framework for core Customer Success metrics and drive executive reporting.
Manage cross-functional stakeholder collaboration and act as senior escalation point for operational issues.
AlphaSense provides AI-driven market intelligence and search for sophisticated companies. Founded in 2011, the company has over 2,000 employees globally and is committed to a diverse and inclusive work environment.
Qualify RFPs, develop proposals, and set pricing strategies.
Maintain CRM records and identify upselling opportunities.
Support client delivery and collaborate with Client Services teams.
Global healthcare market research environment supporting strategic client relationships. Collaborative, technology-driven culture with exposure to senior leadership and international standards.
Build and improve operational infrastructure for Convergent's research programs.
Own applicant and selection operations across multiple residency and founder programs.
Manage cross-functional projects, define metrics, and create dashboards.
Convergent Research is a nonprofit science studio that removes bottlenecks to breakthrough scientific research by pioneering Focused Research Organizations. They are a growing, agile team that operates remotely and values risk-taking.
Lead the functional implementation workstream for enterprise SaaS deployments from kickoff to go-live, managing timelines, risks, and cross-functional coordination.
Facilitate discovery and requirements workshops to translate customer business processes into scalable configuration plans including workflows and permissions.
Partner with technical consultants and support training, UAT, and go-live readiness to ensure successful customer outcomes.
Itron provides intelligent infrastructure solutions that help utilities and cities manage energy, water, and city services. With over 5,000 global employees and a publicly traded status (ITRI), the company fosters an inclusive culture and commitment to employee growth.
Drive revenue growth by converting inbound leads into strategic partnerships and expanding existing client relationships.
Build executive client relationships as a trusted advisor in qualitative research and creative strategy.
Lead and scale the business with an entrepreneurial mindset, collaborating with sales teams to deliver integrated solutions.
NIQ is the world's leading consumer intelligence company, delivering insights on consumer buying behavior. With operations in 100+ markets and a combination with GfK, it employs a diverse workforce committed to innovation and inclusion.