Responds to customer inquiries via phone, email, or in person with professionalism and urgency.
Resolves customer issues promptly, ensuring satisfaction and alignment with company policies.
Accurately documents customer interactions and maintains data integrity across systems.

Operational Support for Company Locations:

Provides day-to-day support to dealership locations, including billing, inventory, and accounts payable.
Serves as a resource for dealership staff by answering process-related questions and offering guidance.
Assists dealership teams during high-volume periods or staffing gaps.

Training & Process Support:

Participates in onboarding and training of new employees at dealership locations.
Reinforces company policies and best practices through ongoing support and coaching.
Assists in implementing new procedures and tools to improve efficiency and consistency.

Packard Culligan Water

Packard Culligan Water is a family-owned dealership group providing water treatment products and services. They operate multiple locations with a culture focused on accountability, relationships, and exceeding expectations for customers and employees.

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