Provide customer support via phone, chat, SMS, email, and social media regarding policies, billing, and claims.
Handle complex inquiries including policy changes, payment processing, and escalated issues with accuracy.
Document interactions and maintain customer privacy while using critical thinking to resolve concerns.
Mercury Insurance is an insurance company dedicated to helping people reduce risk and overcome unexpected events for over 60 years. It is a midsize employer with a collaborative culture that values diversity, recognition, and professional growth.
Communicate with members via phone and email, providing empathetic support and solutions.
Accurately document interactions and collaborate with the team to share best practices.
Handle a high volume of inbound calls with a solution mindset and people-focused approach.
Achieve is a leading digital personal finance company helping people move from struggling to thriving with personalized financial solutions. We have over 3,000 employees in mostly hybrid and remote roles across the United States, with a culture focused on empathy and inclusion.
Provide product and service information to customers and answer their coverage questions.
Develop and maintain a knowledge base of evolving products and services.
Review customer agreements to develop cost-effective plans.
We are a leading supplemental benefits company with over 65 years of experience. We are expanding our team and looking for ambitious individuals to join our remote workforce.
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
Jerry.ai is building the first AI agent to manage all your physical assets, starting with car insurance. The company has reached 5M+ customers, raised $240M+, and has been profitable since 2024, operating with a fully remote culture.
Provide customer service support for business requests via phone, email, and online portal.
Process orders, returns, replacements, credits, and provide pricing and availability information.
Document service requests in CRM and monitor follow-ups to ensure timely resolution.
Allegion specializes in security around the doorway and beyond with over 14,000 employees globally. The company is committed to building a diverse and inclusive workplace and has been recognized with the Gallup Exceptional Workplace Award.
Provide day-to-day customer service and sales support to customers, retail partners, and internal teams.
Manage customer service inboxes, monitor order progress, and coordinate with warehouse and operations to resolve issues.
Support sales processes, product returns, customer onboarding, and shared administrative functions.
Homyped is a retail brand under Michaelis Bayley Holdings, offering home products across multiple brands and channels. The company focuses on delivering a seamless customer experience by providing shared services support across head office, operations, warehouse, and retail teams.
Process internal and external customer inquiries via phone, email, and other channels, resolving issues and ensuring order accuracy.
Collaborate with sales, freight, and order management teams to de-escalate conflicts and provide timely solutions.
Maintain a proactive, problem-solving mindset in a fast-paced remote environment, multitasking across calls, emails, and meetings.
Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.
Act as a reliable operational partner for enterprise partners, managing complex account configurations and routine updates.
Respond to customer questions and troubleshoot basic technical issues via email in a timely, friendly manner.
Follow detailed Standard Operating Procedures and perform data entry tasks with speed and precision.
Brightwheel is the largest platform in early education, trusted by millions of educators and families every day. It is a three-time Cloud 100 company with a distributed team across US time zones.
Handle incoming calls and answer routine to complex questions from members and providers.
Investigate member inquiries and provide timely responses within SLAs.
Document customer interactions in CRM and maintain accurate records.
Qualfon is a global provider of omnichannel customer experience and business support solutions. They strive to help people pursue their total vocation by creating job opportunities and fostering a supportive, purpose-driven team.
Serve as the primary point of contact for customers via phone, resolving issues and guiding solutions.
Accurately document interactions and collaborate with departments to ensure positive experiences.
Exceed satisfaction goals with strong communication and problem-solving skills.
InteLogix is a trusted leader in providing innovative human capital solutions and exceptional services. With 19 global centers, they help 23 million people and their families simplify work and life, driven by teamwork and excellence.
Own and manage customer tickets from intake to resolution or escalation.
Troubleshoot customer-reported issues directly, resolving what you can without waiting.
Communicate proactively, flagging blockers and risks before they become problems.
GridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process. We are a lean, fast-moving team that values bold thinking, reliability, and continuous learning.
Respond promptly to customer inquiries via phone, email, or live chat, troubleshoot issues, and ensure timely resolution of complaints.
Manage accounts receivables, monitor invoicing, follow up on outstanding payments, and collaborate with finance to resolve billing discrepancies.
Build and maintain strong client relationships, proactively identify opportunities to enhance satisfaction, and collaborate with cross-functional teams.
We are a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors, with a focus on crude oil drilling, oil exploration, and renewable energy. Our team of highly skilled professionals prioritizes safety, environmental responsibility, and operational excellence, driven by a shared vision of delivering superior results while minimizing our ecological footprint.
Respond to customer inquiries via phone and email, providing product and service information.
Assist customers with scheduling repairs/services and collect data accurately.
High School Diploma or equivalent, excellent communication skills, and prior customer service or call center experience required.
Bellows Plumbing, Heating, Cooling & Electrical is a family-owned business with 40+ years of history serving the community with pride and integrity. They foster a culture rooted in respect, growth, and teamwork, where your voice matters.
Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
Provide accurate information about travel bookings, itineraries, and policies.
Troubleshoot common client issues and escalate complex matters as needed.
We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. We are a fully remote team with a supportive culture and provide training and mentorship to help you succeed.
Lead onboarding and training for new agents to ensure readiness for live support.
Oversee shift performance, queue management, and escalation handling to meet SLAs.
Drive quality assurance through coaching, feedback, and performance improvements.
Sauce is a premier restaurant technology platform that helps businesses grow with commission-free delivery and pickup. The company is headquartered in NYC and Tel-Aviv and focuses on empowering local restaurants.
Handle various types of customer service calls including service requests, billing questions, and energy conservation advice.
Manage calls related to power outages and other emergency situations.
Educate customers on suppliers and energy choice programs.
Sutherland is a digital transformation company that helps customers globally achieve greater agility and transform automated customer experiences. With over 35 years of experience, it is a Great Place to Work certified company that promotes from within.
Support AlertMedia customers by assessing inbound tickets and live chats regarding technical issues and account questions.
Communicate with professionalism and empathy to resolve customer issues and ensure a world-class experience.
Collaborate with team members and escalate advanced cases as needed to the appropriate teams.
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. We are a Best Places to Work company 10 years running, with a collaborative and inclusive culture focused on keeping people safe.
Handle high volume of user support requests via email, phone, and social media.
Triage incoming issues, accurately diagnose, and escalate bugs to engineering team.
Act as advocate for users, identify trends to enhance support process.
Promenade is a software company that helps local businesses with online and offline solutions, specializing in floral and food industries. The company is profitable, rapidly growing, and backed by top investors, with a fun, fast-paced culture.
Provide exceptional customer service across email, chat, and social media to support and nurture user relationships.
Respond to user complaints and inquiries, practicing conflict resolution and effective communication.
Assist Regulatory Operations and Compliance with ad hoc requests and fraud reviews.
Sleeper is a sports-focused games platform with messaging at its core, creating a digital playground for sports fans. The company is young and energetic with a small, passionate team focused on quality over quantity.
Resolve escalated customer cases through advanced troubleshooting and cross-functional coordination.
Serve as the primary escalation point and mentor for Tier 1 support agents.
Identify systemic issues and collaborate with teams to improve customer experience and workflows.
Scout Motors is reviving the iconic Scout vehicle by developing electric and hybrid SUVs and trucks. The company fosters an inclusive, entrepreneurial culture and is building a new team from the ground up.