Customer Support Representative

Customer Support:

• Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information.
• Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.
• Ensure timely and effective resolution of customer complaints, escalating complex issues when necessary.

Account Receivables and Collections:

• Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients.
• Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating collection.
• Collaborate with the finance team to resolve billing discrepancies or disputes.

Relationship Management:

• Build and maintain strong relationships with clients, serving as their primary point of contact.
• Proactively identify opportunities to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to address customer needs and improve experience.