Policy Operations Manager

Who We Are:

• Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance.
• We are transforming the life insurance experience for consumers, agents, and carriers with a seamless, technology-driven platform.

About the Role:

• Lead a dynamic Policy Operations team and oversee day-to-day operations while driving process innovation.
• Collaborate cross-functionally with product, engineering, compliance, and carrier partners to ensure seamless operations.
• Manage Jira tickets for bugs and improvements, working with engineering to implement solutions.

Qualifications:

• 5+ years of experience in operations, customer support, customer success, or a related role.
• Life insurance experience is required, along with proven process improvement and leadership skills.
• Strong analytical mindset and proficiency with Salesforce or equivalent support/help desk software.

Compensation & Benefits:

• The US national base salary range for this full-time position is $90,000 - $120,000.
• Ethos is an equal opportunity employer dedicated to building a diverse, inclusive, and authentic workplace.