Customer Success Analyst

As a Customer Success Analyst, you will play a pivotal role in supporting the growth, retention, and satisfaction of Panopto’s customer base. You’ll focus on driving platform adoption, delivering strategic insights based on customer usage data, and creating scalable enablement initiatives. You will work cross-functionally to ensure our customers realize the full value of their investment and remain long-term partners. In this role, you will develop and execute enablement strategies to drive adoption of Panopto within customer organizations; build and maintain educational resources for self-service learning; and advise customers on how to expand Panopto usage across departments. You will also monitor warning signs such as reduced logins, partner with Support, Account Management, and Product teams to escalate issues, and collaborate with Marketing to identify customer success stories.