Partner Operations Specialist

Your Responsibilities:

• Execute and manage a set list of rotating task assignments centered on monitoring incoming and outgoing files, and data syncing across systems.
• Validate system configurations for accuracy by monitoring inbound files from external partners.
• Contribute to process and workflow documentation.

What you will be doing:

• Understand and facilitate account structure updates for eligibility and accumulator requirements.
• Identify issues and write tickets to be resolved by other resources, as well as follow-up to ensure resolution is being completed.
• Collaborate and provide support for member support and customer success teams.

Required Skills:

• Experience in Microsoft Excel building reports, reviewing and interpreting reports, sending and receiving data.
• Strong communication skills as a team member.
• Self-starter mentality: ability to work independently to manage time and assigned tasks, make informed decisions, and solve issues.