Channel Partner Specialist

Channel Partner Support:

• Act as the main contact for partners on order status, billing questions, and commissions.
• Support new partner onboarding with documentation, portal access, and training coordination.
• Maintain positive relationships and assist with partner communications for promotions and updates.

Order Lifecycle Management:

• Track partner-submitted opportunities from submission through installation and billing.
• Coordinate with internal teams to ensure timely order completion and provide proactive updates.
• Monitor milestones and delays to keep partners informed of progress and timelines.

CRM, Reporting & Administrative Support:

• Maintain accurate opportunity, customer, and partner records in Salesforce and related systems.
• Generate recurring reports on bookings, pipeline activity, and partner performance for leadership.
• Track partner commissions, validate payout accuracy, and assist with finance coordination and documentation.

Program & Event Coordination:

• Assist with planning and logistics for partner events, webinars, trade shows, and sponsorships.
• Track leads and follow-up actions from events to support sales productivity and partner engagement.