Be responsible for recruiting, hiring and training technical support teams across our worldwide locations.
Coach team members and foster a culture of inclusion and commitment to personal and professional growth.
Conduct performance reviews, drive incentive plans whilst effectively and proactively managing top performers and underperforming individuals.

Requirements:

5+ years direct leadership experience working in a client facing/technical support environment, preferably in a Software as a Service/technology environment.
Ability to maintain a calm demeanor in a fast-moving environment.
Strong time management skills and ability to effectively prioritize tasks in line with business requirements.

Culture:

Employee Resource Groups to encourage diverse voices.
Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.

Granicus

Granicus provides technology that transforms the Govtech industry by connecting governments and constituents. They offer cloud-based solutions for communications, website design, meeting and agenda management, records management, and digital services to over 5,500 federal, state, and local government agencies.

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