Perform technical research of customer issues by analyzing data and providing direction to development teams.
Resolve configuration-based defects and manage custom report and data extract requests.
Act as a technical liaison between teams to help identify and resolve high-impact issues.

Minimum Requirements:

4+ years of experience supporting SaaS B2B products with successful outcomes.
Strong experience with database queries, SQL tools, and data management.
Self-motivated with strong analytical skills and a customer-centric approach.

Working Environment:

Remote position requiring significant work in front of a computer monitor.
Long-distance or air travel as needed for business purposes.

Nextech

Nextech is a leader in providing specialty healthcare technology solutions. The company is committed to hiring and retaining talent through competitive rewards and fosters a culture of diversity and inclusion.

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