Similar Jobs
See allSecure Remote Access Engineer
Booz Allen Hamilton
US
SASE
VPN
TCP/IP
National Accounts Manager
ForTec Medical
US
Medical Sales
Contract Negotiation
Data Analysis
Risk Analyst
Wave
Canada
Fraud Investigation
Compliance Monitoring
Communication
Junior Data Analyst
FiscalNote
Colombia
Excel
Python
SQL
CTO
Nagarro
Europe
Technology Strategy
Thought Leadership
Financial Regulations
Job Summary:
- Responsible for implementing new tools and process improvements within Customer Service Operations to enhance efficiency and customer experience.
- Acts as a bridge between operational teams and platform design teams, ensuring alignment and measurable impact in a dynamic travel-tech environment.
Key Responsibilities:
- Drive the successful rollout of systems and AI-driven solutions across customer service functions.
- Manage cross-functional alignment with Product, IT, and Data teams to translate operational pain points into actionable requirements.
- Ensure smooth go-live phases through structured enablement and stakeholder engagement, followed by continuous performance monitoring.
Qualifications and Environment:
- Requires proven experience in implementing complex tools in medium-to-large organizations and strong project management skills.
- Desirable backgrounds include customer service, tourism, or travel-tech industries, with familiarity in Agile, CRM systems, and automation tools.
- Operates in a flexible, inclusive setting with a 36-hour work week, remote options in Spain, and a focus on professional development and diversity.
lastminute.com
lastminute.com is a European Travel-Tech leader specializing in dynamic holiday packages, using technology to turn spontaneous travel thoughts into meaningful experiences for customers. With around 1,700 employees globally, the company fosters an inclusive, international environment that values innovation and celebrates diversity to enhance the traveler's journey.