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Customer Account Manager, Strategic Accounts Canada
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Role Overview:
- Reporting to the Principal Director, SAP AMS, you own client relationships and service health for a portfolio of SAP clients.
- You operate Talan's Continuous Value Operations model to move engagements from reactive service to continuous value creation.
Key Responsibilities:
- Establish and lead structured governance for each account, including operational meetings and service reviews.
- Oversee monitoring, release readiness, and priority incident management to meet SLA commitments.
- Build and prioritize an improvement backlog with clients covering automation, process simplification, and adoption gaps.
Qualifications:
- At least seven years of ERP experience with significant SAP delivery and AMS exposure.
- Demonstrated experience owning client relationships, governance, and renewals.
- Strong command of ITIL-aligned practices and SAP S/4HANA; familiarity with RISE with SAP and GROW with SAP models.
Benefits:
- Professional development and profit sharing opportunities.
- Health & well-being insurance from day one, flexible hybrid work, and transit/cell phone allowances.
- Generous employer participation to your RRSP.
Talan
Talan is an international group supporting clients in end-to-end Data & AI transformation by combining management consulting with technological expertise. With over 6,000 employees across five continents, it accelerates client transformations through long-term partnerships and an innovation ecosystem.