Senior Customer Success Manager

This is a full-time, remote job in a growing 24/7 global Customer Success team that takes care of Cloudways/DigitalOcean customers. Maintain communication with new high-value customers and understand their requirements to ensure they meet them as quickly as possible. Give product demos and help customers realize early value. Proactively identify customers’ health signals and up-sell opportunities and share customers’ feedback with internal teams for product improvements. A Customer Onboarding Engineer should understand customer's needs, communicate effectively with the customer, coordinate with different teams, provide technical guidance and product training, develop and implement onboarding plans, resolve technical issues, monitor progress, and provide feedback. Candidates should have a strong understanding of the product or service, familiarity with various Customer Success Metrics, strong verbal and written communication skills, analytical skills, and collaboration skills.