Customer Experience Analyst

Role Responsibilities:

• Act as the customer champion for professional services implementations, managing expectations and driving adoption according to the playbook.
• Operate as the primary point of contact for a customer segment, efficiently managing escalations and encouraging client participation in testimonials.
• Identify expansion opportunities and support the sales team with renewal planning and necessary coordination of contracts.

Role Requirements:

• Possess a minimum of 5 years of experience working for a B2B SaaS vendor in roles such as Account Manager or Customer Success.
• Demonstrate experience in the US Financial and Credit Union industry with the ability to manage multiple projects meticulously.
• Exhibit excellent communication skills, technical aptitude, professionalism, and strong interpersonal abilities to build authentic relationships.
• Be proficient in Salesforce and Microsoft Office, holding a bachelor's degree or equivalent applicable experience.

Company Environment:

• Offers a flexible work environment that includes remote, in-office, and hybrid arrangements across multiple global regions.
• Provides comprehensive benefits from day one, including healthcare and employer-matched retirement savings plans.
• Emphasizes internal talent growth and offers a generous PTO policy along with an employee referral bonus program.