Port Service Remote Support Engineer

Responsibilities:

• Identify mechanical, electrical, and hydraulic problems and develop corrective actions.
• Log customer and employee queries, track open requests, and analyze call logs for trends.
• Provide phone and email support, resolve service requests, and prepare quotations and invoicing.

Qualifications:

• Bachelor's in Electrical, Mechanical, Structural, or Civil Engineering.
• Minimum five years of related experience with cranes, Siemens PLC, and Konecranes equipment.
• Excellent troubleshooting, communication, and organizational skills with ability to manage multiple priorities.

Benefits:

• Medical, dental, vision, and 401(k) plan with match from day one.
• Identity theft protection, accident insurance, and travel insurance.
• Vacation: 2 weeks per year (pro-rated first year), increasing with tenure; 10 paid holidays and 5 sick days.