Source Job

• Provide advanced field support for installation, commissioning, and troubleshooting of rotating equipment and control systems.
• Lead root cause failure analysis and warranty evaluations at customer sites.
• Mentor junior engineers and deliver technical training to customers and channel partners.

This company provides advanced field and factory support for complex rotating equipment and control systems. It is a partner company offering a remote-based position with opportunities for international travel and technical leadership.

• Install and commission Kardex Automated Storage and Retrieval Systems, providing excellent customer service and basic training.
• Troubleshoot and resolve machine performance issues, achieving high first-time fix rates and escalating complex problems.
• Work independently with minimal supervision, reporting accurately and maintaining communication with customers and management.

Kardex provides automated storage and retrieval systems and logistics solutions. The company is a global leader in high-tech warehouse automation, with a focus on innovation and quality.

• Perform field service activities including commissioning, maintenance, troubleshooting, and repair of TOMRA Recycling systems.
• Prepare detailed service reports and deliver on-site training to customer teams and internal engineers.
• Provide technical support via phone and collaborate with Sales and Project Management teams.

TOMRA develops sensor-based sorting technologies for the global recycling and waste management industry. With over 9,000 sorting units installed in more than 100 countries, the company fosters a culture of purpose, collaboration, and continuous improvement in an inclusive workplace.

• Manage master data, customer and supplier records in Siebel, and process orders and service requests.
• Oversee logistics, including goods receipt booking, shipment organization, and spare parts picking.
• Support site administration, month-end reporting, personnel records, and compliance tracking.

Konecranes is a global leader in material handling, serving diverse industries with innovative and sustainable solutions. With over 16,000 employees across more than 50 countries, they foster a passionate and growth-oriented culture driven by employee engagement.

• Test, repair, and maintain shuttle systems at customer sites including cold storage.
• Provide technical support (L1 & L2) via helpdesk and remote assistance.
• Deliver training to end-users and integrators on-site and internally.

Movu Robotics designs, develops, and implements warehouse automation solutions for logistics operators worldwide. It is a fast-growing international company within the stow Group, offering a hands-on work environment with technical challenges and growth opportunities.

• Install, support, troubleshoot, and maintain Intuitive Surgical products to ensure service agreements and warranty obligations are fulfilled.
• Serve as a senior technical expert, performing scheduled maintenance, system inspections, and repairs across all da Vinci platforms.
• Mentor junior Field Service Engineers and participate in process improvement initiatives and new product introductions.

Intuitive Surgical designs and manufactures the da Vinci Surgical System, a leading robotic-assisted surgical platform. The company is a large, global organization with a culture focused on innovation, collaboration, and improving patient outcomes through minimally invasive technology.

• Serve as the senior da Vinci Surgical System technical expert across all platforms, managing installations, repairs, and preventative maintenance.
• Independently schedule and manage customer appointments to ensure maximum system reliability, functionality, and uptime guarantees.
• Provide on-site technical support and training to junior engineers and hospital staff, while supporting service contract renewals.

Intuitive Surgical is a pioneer and market leader in robotic-assisted surgery, developing the da Vinci Surgical System to enable minimally invasive care. For over 25 years, the company has built an inclusive, diverse team of passionate employees grounded in integrity and a shared mission to advance healthcare.

• Provide fuel cell service during field visit dispatches, managing on-site preventative maintenance, repair, and diagnostics.
• Operate a service vehicle safely and create daily workflows from a list of scheduled tasks.
• Follow safety protocols, troubleshoot technical problems, and maintain positive customer relationships.

Bloom Energy develops solid oxide fuel cell and electrolyzer technologies to provide clean, reliable, and affordable energy for critical industries like data centers and hospitals. With over 30,000 fuel cell modules deployed globally, they are a trusted partner for Fortune 100 companies, fostering a culture of collaboration, bold thinking, and innovation.

• Provide remote and on-site support and repair for customers across the Americas, acting as the subject matter expert for the product line.
• Coach and mentor partner technicians, lead technical projects, and conduct training classes for technicians.
• Manage pre-installation assessments, preventative maintenance, parts returns, and maintain close communication with service managers.

FUJIFILM North America Corporation is the largest graphic distributor in the US, delivering digital printing and office solutions. The company has over 70,000 employees globally and offers a collegial culture and flexible work environment.

• Troubleshoot, repair, maintain, and install electronic security systems for customer sites.
• Respond to routine, emergency, and after-hours service calls while maintaining strong customer relationships.
• Collaborate with specialists and participate in cross-training to expand technical capabilities.

Our partner delivers reliable security solutions directly to customers. They offer a supportive, inclusive, and collaborative work environment with opportunities for technical development and cross-training.

• Perform on-site system startups, diagnostics, programming, troubleshooting, repairs, and technical training for advanced lighting and control systems.
• Travel extensively (up to 85%) to customer sites, managing service timelines and providing responsive technical support.
• Collaborate with Engineering and Manufacturing teams to identify product improvements and process efficiencies.

• Commission, troubleshoot, and maintain industrial combustion systems across the US and occasionally internationally.
• Collaborate with sales, engineering, and service teams to resolve technical issues and support projects.
• Provide technical support and recommendations to improve system performance, reliability, and efficiency.

Bloom Engineering, a Wabtec Company, improves environmental sustainability and performance of industrial heating applications, focusing on aluminum and steel industries. Headquartered in Pittsburgh, USA, since 1934, it serves a global customer base through subsidiaries in Germany, India, and China.

• Provide technical leadership for installation, commissioning, and troubleshooting of electrical systems for gas and steam turbine equipment.
• Configure, modify, and troubleshoot hardware/software for turbine and generator control systems, including excitation and digital starters.
• Plan and coordinate field resources, manage project costs, and deliver progress reports to customers and stakeholders.

• Respond to customer enquiries through phone, email, web requests, and support channels.
• Investigate technical issues, identify solutions, and guide customers through corrective actions.
• Accurately record customer interactions, issues, and resolutions within CRM and support systems.

Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, the company fosters a culture of curiosity, courage, and commitment.

• Provide frontline technical support for products and platforms, troubleshooting hardware, software, and OS issues.
• Assist customers with orders, shipments, returns, and warranty queries via phone, email, and chat.
• Document interactions, escalate issues as needed, and meet performance KPIs.

• Provide Level 1 and Level 2 technical support to PAR's customers, diagnosing and resolving hardware and software issues remotely.
• Coordinate field service dispatch and support new system installations, staging, and commissioning.
• Prioritize and manage support cases, determining when escalation or field service is required.

PAR Technology is a leader in restaurant technology, providing software and hardware solutions to over 100,000 restaurants in more than 110 countries. They embrace a 'Better Together' ethos and focus on delivering unified customer experience solutions.

• Provide technical phone support for customers and field personnel, troubleshooting complex robotic issues.
• Document issues in CRM, review system logs, and author knowledge base articles.
• Ensure FDA compliance, meet key metrics, and maintain flexible scheduling.

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, known for technologies like the da Vinci surgical system. With nearly 30 years of history, the company employs a team of engineers, clinicians, and innovators dedicated to making surgery smarter and more human.

• Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repairs on Beckman Coulter equipment, providing excellent customer service and technical training.
• Maintain accurate service records, order repair parts, and utilize business systems like OBI and Salesforce for service call planning.
• Collaborate with internal teams and assist in training newer Field Service Engineers while communicating effectively with customers.

Beckman Coulter Diagnostics is a global leader in clinical diagnostics, providing diagnostic solutions used in hospitals, reference and research laboratories worldwide. With over 90 years of history and more than one million tests run every hour, the company impacts 1.2 billion patients and over three million clinicians annually, fostering a culture of belonging and continuous improvement.

• Take full ownership of Tier 2 emergency roadside cases, determining appropriate service solutions.
• Diagnose mechanical and electrical issues through telephone-based communication with drivers and dispatchers.
• Mentor Tier 1 support teams and contribute to improving fleet reliability through analysis of recurring breakdowns.

Our partner provides advanced technical support for critical roadside breakdowns across a large commercial vehicle fleet. They foster a collaborative environment focused on safety, innovation, and professional growth.

• Travel to customer sites to install and commission new 3D printing systems.
• Conduct on-site training and live demonstrations to empower customers.
• Perform rapid troubleshooting and repairs to minimize downtime.

Formlabs develops 3D printing technology for industries worldwide. The company is a double unicorn valued at over $1B with a culture of hands-on innovation and building.