Credit Controller

Role Purpose:

• Support a targeted project to recover overdue debts from a portfolio of hard-to-recover B2B clients.
• Work closely with the credit team, account managers, and legal counsel to reduce the overdue debt book.

Key Responsibilities:

• Own and manage a defined portfolio of hard B2B accounts with overdue balances.
• Apply structured escalation processes including formal demand letters and legal referrals.
• Negotiate payment plans and settlements while protecting the business's commercial position.

Key Competencies:

• Resilience and tenacity when managing unresponsive or difficult clients.
• Commercial awareness to balance debt recovery with preserving valuable relationships.
• Problem-solving to identify blockers and proactively find solutions across functions.