Act as the empathetic voice of Wealthsimple during sensitive moments, resolving negative balances and failed transactions with care.
Own the end-to-end recovery journey, investigating account issues and setting up client repayment plans.
Spot trends in risk operations and collaborate cross-functionally to improve systems that prevent future issues.
Wealthsimple is Canada's leading financial innovator, offering a full suite of simple, sophisticated financial products. With over 4 million clients and $125 billion in assets, the company has a hybrid team of over 1,500 employees across North America, known for a collaborative and driven culture.
Manage high volume inbound and outbound calls to address delinquent loan payments.
Negotiate payment arrangements and resolve customer concerns with professionalism and empathy.
Accurately record interactions and maintain database records.
Enova International is a leading financial technology company providing online financial services through its AI-powered Colossus platform. It serves non-prime consumers and businesses, fostering an inclusive culture where employees can thrive.
Approve customer credit limits and proactively contact clients to follow up on outstanding invoices.
Collaborate with Sales, Customer Service, and Legal to resolve billing disputes and improve customer experience.
Ensure accurate month-end close activities including AR, AP, and bad debt reconciliations.
LGC is a global life sciences tools company helping to improve human health and the safety of our planet. Our products support genomic analysis to quality assurance in food, medicines, and the environment, powering critical decisions daily.
Monitor and collect outstanding invoices through direct contact and follow-up with partners and clients.
Generate and revise monthly client reminder statements and provide accounts receivable analyses.
Work closely with senior management to resolve issues and meet collections targets.
Williams Lea by RRD is a global business support services company offering administrative support, document production, and marketing services to legal, financial, and professional services firms. With thousands of employees worldwide, the company is a people-powered organization focused on helping clients operate efficiently.
Manage customer accounts, evaluate creditworthiness, and ensure timely collection of payments.
Review and process credit-held orders, respond to customer inquiries, and investigate claims.
Negotiate payment arrangements and collaborate with internal teams to reduce credit risk.
Bertelsmann is building a global network of Accounting Shared Service Centers to standardize accounting processes. It is one of the world's largest media corporations, operating in some 50 countries with a diverse workforce.
Own and grow a portfolio of existing customers, identifying opportunities to expand adoption of Versapay's payments and AR automation solutions.
Partner closely with Customer Success Managers to develop coordinated account strategies and execute strategic account plans that drive customer outcomes and revenue growth.
Engage finance, accounting, and IT executives to understand their priorities and transformation goals, positioning Versapay as a critical partner in increasing efficiency and accelerating cash flow.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments, connecting finance teams, customers, and business systems in one ecosystem. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually, fostering a culture of innovation and collaboration.
Own a portfolio of accounts and monitor customer emails to ensure queries are replied within required SLAs.
Achieve monthly cash targets while ensuring effective customer satisfaction.
Manage 60+ debt to stay below 3% each month and provide ongoing reports on collections status.
Twilio is shaping the future of communications with innovative solutions for hundreds of thousands of businesses, empowering millions of developers worldwide. They foster a remote-first culture with a strong emphasis on connection and global inclusion, where diverse experiences make a global impact daily.
Manage team of employees responsible for collections, client invoicing, and HUB operations.
Ensure quality and productivity goals are met while maintaining audit quality.
Develop and maintain client relationships and identify process improvements.
ServiceLink is a mortgage services company that helps clients in the lending industry achieve strategic goals through technology and services. The company is committed to equal opportunity and offers ongoing training and support for employee advancement.
Monitor delinquent homeowner accounts and AR aging reports, process payments, and maintain accurate owner ledgers in AppFolio.
Communicate professionally with homeowners to resolve billing disputes, coordinate payment arrangements, and send collection notices.
Reconcile homeowner payments, generate collections reports, and assist with month-end AR reconciliation.
We connect U.S.-based HOA and property management companies with highly skilled virtual professionals who support financial operations, resident services, and community management. As a growing company, we foster a supportive and collaborative remote work environment focused on delivering accurate and reliable support.
Manage assigned portfolio of customer accounts and conduct collection outreach via phone, email, and portals.
Investigate and resolve invoice, payment, and account discrepancies in partnership with internal teams.
Analyze aging trends, escalate high-risk accounts, and support month-end close activities.
Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. It is a growing company, part of a portfolio, and values employees with a full benefits package.
Increase collection of outstanding payments within the personal finance department as an individual contributor.
Identify accounts with overdue payments and find solutions to bring loans to current status.
Maintain daily, weekly, and monthly collection and metric goals through outbound and inbound calls.
GoodLeap is a technology company delivering financing and software for sustainable solutions like solar panels and energy-efficient home upgrades. With over $27 billion in financing since 2018 and supporting over 1 million homeowners, they employ thousands and foster a collaborative culture.
Oversee daily collections operations for delinquent accounts including loans and lines of credit.
Lead and develop a high-performing collections team through coaching, performance management, and training.
Ensure regulatory compliance with FDCPA, CFPB, and state requirements while monitoring portfolio trends and improving recovery outcomes.
This partner company is a financial services organization focused on responsible lending and member financial wellness. They operate a fast-paced, performance-driven remote environment with a collaborative culture.
Manage billing inquiries, payment follow-ups, and customer account updates to support revenue operations.
Collaborate with finance, sales, technical support, and professional services teams to resolve customer needs efficiently.
Monitor customer aging reports and conduct collection calls to maintain strong client relationships and support business growth.
This role is listed on behalf of a partner company that manages applications. The partner is looking for a Billing Support Specialist based in Switzerland, offering a collaborative, people-focused environment with career development opportunities.
Manage billing processes, generate accurate invoices, and support month-end closing.
Monitor accounts receivable, follow up on outstanding balances, and resolve discrepancies.
Collaborate with Finance, Sales, and customers to ensure billing accuracy and collections.
Provi is a company that provides a platform for the beverage alcohol industry, streamlining ordering and payments. They are a growing organization with a dynamic and innovative team, committed to diversity and equal opportunity.
Proactively prospect, qualify, and close new business opportunities to achieve revenue and pipeline targets.
Execute high-volume outbound prospecting, including cold calling up to 20 leads per day within defined business verticals.
Own end-to-end sales cycles, including proposal development, negotiation, and deal closure for Tier 3-4 accounts.
TransUnion is a global information and insights company that makes trust possible by ensuring each person is reliably represented in the marketplace. With over 12,000 associates operating in more than 30 countries, we provide innovative solutions in credit, marketing, fraud, risk, and advanced analytics, fostering economic opportunity and personal empowerment.
Process client disputes accurately through established credit repair workflows.
Maintain organized client records and update dispute statuses in the CRM.
Prioritize daily dispute workload to meet productivity goals.
20four7VA connects offshore independent contractors with clients worldwide, primarily in developed markets. They offer a supportive community and free training opportunities.
Manage overdue accounts and support customers through payment resolution and account reconciliation.
Conduct inbound and outbound calls to negotiate payment solutions and resolve outstanding debts.
Maintain collection goals and performance metrics while accurately documenting account activities.
The company operates in the financial services sector, focusing on account resolution and payment solutions. It fosters a performance-driven, collaborative culture with remote work flexibility.
Drive new business and expand existing accounts by selling audit recovery and financial services solutions within assigned territory.
Manage the full sales cycle, including RFP responses, solution positioning, negotiations, and contract execution.
Build and maintain strong client relationships with senior stakeholders across finance, audit, procurement, and supply chain functions.
Our partner is a specialized consulting and audit services firm that helps large enterprises identify value through data-driven audit solutions. They offer a comprehensive benefits package and foster an inclusive, growth-oriented culture focused on innovation and continuous improvement.
Own the bidding process for projects, understanding costs and feasibility to win RFPs.
Support existing accounts by managing contracts and identifying up-sell/cross-sell opportunities.
Act as a liaison between Sales and Project Managers, ensuring seamless project execution and superior customer service.
M3 is a Japanese global leader in providing innovative technological and research solutions to the healthcare industry. With over 5.8 million physician members and a presence in major markets, the company is publicly traded on the Tokyo Stock Exchange and was ranked in Forbes' Global 2000 list in 2020.
Own accounts receivable aging across all active district accounts and produce weekly AR aging reports.
Execute structured collections outreach with defined touchpoints at Day 15, 30, and 45.
Serve as initial point of intake for all billing inquiries and disputes, logging and triaging within 24 hours.
Zūm is revolutionizing mass mobility with its Connected Mobility Experience system. They serve over 4,500 schools and are backed by leading investors including Sequoia Capital.