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Summary:
- Oversee workforce development and optimization for contact center lines of business.
- Plan, create, and communicate forecasts and schedules.
- Enable a hassle-free continuous workflow project.
Essential Duties & Responsibilities:
- Responsible for the maintenance and upkeep of scheduling software
- Manage and delegate tasks to other lines of business, i.e., outbound projects
- Queue management for all contact center lines of business
Qualifications:
- Proficient with Microsoft Excel and Office
- Must possess analytical skills essentially for reviewing information, analyzing data, and making appropriate recommendations for improvement
- Ability to handle pressure and adapt to changes in information, process, or workflow
Curana Health
Curana Health is a national leader in value-based care, offering solutions to senior living communities and skilled nursing facilities. Founded in 2021, they serve over 200,000 seniors in 1,500+ communities across 32 states with a team of 1,000+ clinicians and professionals.