Manage and forecast the intraday arrivals for volume, AHT and shrinkage on a weekly basis for assigned teams
Create and maintain the intraday plan on a rolling 2 weeks basis
Analyze enterprise volume, productivity and patterns to optimize staffing levels
Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries who speak over 50 languages and they develop premium crypto products.
Execute daily systems operations and maintenance as assigned.
Monitor stock levels and implement corrective actions.
Conduct ad hoc analysis of escalated business scenarios and critical SKUs.
Brightspeed provides fast, reliable internet connections and customer experience in twenty states throughout the Midwest and South. They are backed by funds managed by Apollo Global Management and are upgrading copper to fiber optic technologies in rural markets. Brightspeed is opening a new corporate HQ and is committed to diversity, equity and inclusion.
Support the Ops team in developing, sourcing, and reporting key operational metrics and data analysis.
Perform research, analysis, and reporting on data around new initiatives.
Assist in the coordination of finance and business planning related functions including routine analysis, reporting, and budgeting.
NorthStar Anesthesia is a company of caregivers, founded by an anesthesiologist and a Certified Registered Nurse Anesthetist (CRNA). With more than 4,000 anesthesiologists and CRNAs, they partner with more than 280 client sites across over 20 states to deliver a more productive and efficient model of anesthesia care.
Own the framework for converting forecasted demand and production volume into required labor hours.
Calculate and publish defensible weekly hours targets by department and site.
Lead deep analysis of Planned vs. Actual hours performance, distinguishing model gaps from execution gaps.
Hims & Hers is a health and wellness platform committed to helping people feel great through better health by putting the customers first. They are redefining healthcare with personalized care from diagnosis to treatment with a talent-first flexible/remote work approach.
Build and maintain accurate demand forecasts across seasonality.
Implement consistent productivity and performance benchmarks across teams.
Define and manage core service KPIs including utilization and adherence.
CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform. They connect enterprises, institutions, and event organizers to thousands of bus operators nationwide and are recognized as one of the fastest-growing companies.
Enters data into scheduling and billing software for all incoming surgical cases received from facilities and surgeon office staff via email, fax, or phone calls.
Identifies and resolves any discrepancies, conflicts, or missing information through communication with facilities and surgeon office staff.
Posts cases according to division specific requirements to include general patient demographics, procedure, diagnosis, location, time of case, and estimated time required for completion.
US Anesthesia Partners, Inc. provides anesthesia related services. They are committed to equal employment opportunities and value diversity.
Identifying caregiver availability and staffing new cases efficiently.
Updating all relevant systems with caregiver availability and case details.
Assigning caregivers to cases and verbally reviewing all patient details, duties, special requirements, travel time, and expectations.
SnappyCX is a dynamic and innovative company at the forefront of the BPO industry providing talent outsourcing. They redefine the benchmarks for excellence in talent-centric solutions.
Handle high volume of incoming calls (80+ per week), serving as the primary contact.
Coordinate care, patient referrals , timely scheduling of initial and follow-up appointments.
Schedule, reschedule, and monitor care assignments across multiple care locations.
SnappyCX is connecting top talent with leading healthcare innovators to improve patient access and outcomes. They provide professionals with diverse clinical and non-clinical backgrounds the opportunity to do meaningful work from home.
Distill complex operational signals into high-impact narratives for stakeholders.
Analyze long-term business trends and the financial efficiency of SLA safeguarding.
Conduct forensic audits of agent behaviors to ensure hidden capacity drains are eliminated.
Clipboard Health is a fast-growing Series C marketplace that helps professionals turn extra time and ambition into career growth and financial opportunity. We are a leader in the Long Term Care vertical with a global, remote team of 1,000+ people and have been profitable since 2022.
Facilitate collaboration with health plan care managers
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. They deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers.
Execute data analysis of trends and strategic opportunities for quality improvement.
Track project milestones, timelines, and deliverables from live and asynchronous engagements.
Maintain accurate records of program activities and outcomes.
Aledade empowers independent primary care practices. They are the largest network of independent primary care in the US, helping practices deliver better care and thrive in value-based care, with a collaborative, inclusive, and remote-first culture.
SmithRx is a rapidly growing Health-Tech company aiming to disrupt the Pharmacy Benefit Management (PBM) sector. With hundreds of thousands of members onboarded since 2016, they have a mission-driven and collaborative culture.
Support Shields operations team at health system partners with day-to-day operations.
Organize and maintain required documentation to enable operational success.
Partake in liaison audit process, including conducting audits and providing feedback to Manager of Patient Services.
Shields Health Solutions partners with health systems to develop specialty pharmacies. We provide integrated pharmacy solutions to improve patient care, drive growth, and reduce costs.
Manage data requests from the Pricing Operations team.
Analyze large data sets and deliver clear, insightful reporting.
Build and maintain pricing and comparison models.
Ivanti's platform empowers organizations to stay productive, secure, and engaged wherever they are. With offices around the world and employees spanning 25 countries, they help customers automate, manage, secure, and service IT assets—enabling leaders in digital transformation to operate with confidence and agility.
Manage day-to-day call center operations, ensuring efficient handling of inbound and outbound calls.
Lead, coach, and develop staff members and management to ensure that all departmental goals are met efficiently and effectively.
Handle customer escalated issues, ensuring timely resolution and a positive customer experience.
American Income Life empowers employees with support and opportunities to succeed. They foster a caring and innovative culture, promoting collaboration and mutual respect to drive collective growth and overcome challenges.
Coordinate scheduling of Zoom interviews for candidates.
Conduct reference checks on finalist candidates and prepare notes.
Help facilitate new hire arrivals with ordering gifts and coordinating with IT.
HealthEdge is dedicated to optimizing the healthcare system through innovative software solutions. They foster a collaborative culture where employees are their greatest asset, building incredible teams and expanding together.
Assess the quality of the performance of our end user Service Desk.
Monitor Service Level Agreement (SLA) metrics and assess technical accuracy, customer service performance, and conformity to company policies and procedures.
Assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for the overall program to enhance the customer experience.
AMERICAN SYSTEMS is dedicated to innovation and customer success. They offer expanded resources, streamlined operations, and increased opportunities for growth and development.
Preparing executive-level reports on WFM performance for senior leadership.
Analysing large datasets to identify patterns and communicate insights to stakeholders.
Creating and reviewing shift offerings to support business growth and improve flexible working.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK.
Assist in the planning, coordination, and delivery of operational and client-facing projects across various Health Sciences initiatives.
Work closely with project leads, technical experts, and cross-functional teams to ensure smooth execution of project activities and operational processes.
Develop strong project management capabilities within a dynamic, science-driven environment.
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention.