Preparing executive-level reports on WFM performance for senior leadership.
Analysing large datasets to identify patterns and communicate insights to stakeholders.
Creating and reviewing shift offerings to support business growth and improve flexible working.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK.
Manage and forecast the intraday arrivals for volume, AHT and shrinkage on a weekly basis for assigned teams
Create and maintain the intraday plan on a rolling 2 weeks basis
Analyze enterprise volume, productivity and patterns to optimize staffing levels
Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries who speak over 50 languages and they develop premium crypto products.
Provide team leadership across case management, escalations, and operational support functions.
Act as a central escalation point for customer or operational concerns, resolving issues promptly and professionally.
Make informed decisions independently while collaborating with peers and senior leadership.
Omnidian, Inc. is a tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. They are building a more sustainable future for the planet through our passionate teams and innovative technology.
Build and maintain accurate demand forecasts across seasonality.
Implement consistent productivity and performance benchmarks across teams.
Define and manage core service KPIs including utilization and adherence.
CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform. They connect enterprises, institutions, and event organizers to thousands of bus operators nationwide and are recognized as one of the fastest-growing companies.
Spring Health aims to revolutionize mental healthcare by removing barriers to access. They partner with over 450 companies and offer mental health services to 10 million people, with a valuation of $3.3 billion after their Series E Funding.
Lead business architecture mapping for post sales functions.
Conduct ongoing discovery sessions with practitioners, leaders, and end users to understand their current processes.
Translate business needs into detailed, structured requirements for the CSP technical teams.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations. Join them as they pursue their purpose to make the world work better for everyone.
Analyze income statements of acquired companies to identify leakage and drive EBITDA improvements.
Wellhub is revolutionizing workplace wellness. Their platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. They are headquartered in NYC with team members in Europe, North America and South America, and are on a mission to make every company a wellness company.
Provide insights to drive decision making based on financial data.
Partner with the business to ensure financial health and unlock sustainable growth.
Take ownership of reporting and analysis while driving cross-functional collaboration across the company.
n8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. They have a diverse team of over 220, working across Europe and the US, connected by a shared builder spirit and with their centre of gravity in Berlin.
Contribute to cross-CXS programs and standardization efforts.
Lead AI roadmap and transformation execution in his vertical.
Drive operational cadence of weekly, monthly and quarterly business reviews.
Granicus is a technology company transforming the Govtech industry by connecting governments and constituents. With 5,500 federal, state, and local government agency clients and over 300 million citizen subscribers, they offer cloud-based solutions for communications, website design, and more.
Partner closely with clients to understand their business objectives.
Monitor AI agent performance and apply prompt engineering techniques.
Identify opportunities for optimization and expand use cases.
AnswerRocket builds transformative AI solutions that drive measurable results for Fortune 2000 enterprises. For over a decade, they've helped industry leaders across sectors harness AI to achieve tangible business outcomes, and they value collaboration, transparency, and inclusivity.
Drive internal employee communications in a timely, relevant and engaging manner.
Identify and recommend creative ideas to improve business operations and communications.
ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology. They connect people, systems, and processes on an intelligent cloud platform, serving over 8,100 customers, including 85% of the Fortune 500®.
Be the primary point of contact for customers and internal stakeholders to resolve billing operations case issues and escalations.
Proactively manage case counts to ensure resolution is achieved in a timely manner.
Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources.
Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. With nearly $700M in venture funding and a $7.5B valuation, they’re scaling intentionally and seeking top talent to help build the impossible.
Build & own capacity models including all volume and staffing forecasts
Pull and analyze large datasets from WFM tools, operational systems, and product data
Identify the real drivers of demand, variability, and risk
Wheel is evolving the traditional care ecosystem by equipping innovative companies with a platform to deliver virtual care at scale. They offer strategies and technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
Act as a senior escalation point for complex issues and provide expert technical guidance.
Partner with Engineering, Product, and Customer Success on initiatives that improve delivery quality.
Identify, design, and help deploy automation that improves efficiency, accuracy, and consistency across Operations.
Fixify aims to improve service delivery through automation and AI. They are looking for someone who enjoys deep technical problem-solving, mentoring others, and shaping how Fixify’s platform and AI capabilities evolve in real-world customer environments.
Partner with Consumer Operations leadership to define the metrics we use to run the business
Investigate unexpected performance changes, uncover root causes, and recommend our response — not just surface symptoms
Build and maintain dashboards, alerts, and monitoring systems that surface issues before they become crises
Trellis is rewriting the insurance experience from the inside out, bringing clarity and ease to the insurance space with powerful tools and a customer-first mindset. It's a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures, operating as a remote-first team that moves quickly and experiments boldly.
Support multidisciplinary initiatives driving growth and business performance impacting both operations and corporate support functions.
Conduct efficient and effective analyses to solve complex problems and support strategic initiatives.
Establish performance measures, monitor and analyze performance metrics to identify and implement performance-based improvements.
Veolia in North America is the top-ranked environmental company in the United States and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
Support clinical operations: Help build and maintain the workflows that get patients and therapists onto the platform smoothly and quickly.
Track key operational metrics: Monitor and report on the metrics that matter most — retention, NPS, clinical outcomes, and billing performance.
Contribute to care coordination and product feedback loops: Work with clinical and product teams to translate frontline data into insights.
Sailor Health aims to solve the mental health crisis among older adults by connecting them to therapists and AI-powered care agents covered by Medicare. They are growing quickly and partnered with Medicare to offer psychotherapy to hundreds of patients, backed by founders of large healthcare companies.
Nielsen is a global leader in audience measurement, data, and analytics, shaping the future of media. Measuring behavior across all channels and platforms to discover what audiences love, they empower their clients with trusted intelligence that fuels action.
Act as the Finance team’s analytical engine, diving into complex datasets to uncover insights.
Build models and dashboards by connecting data across ERP, CRM, and billing systems.
Accelerate analysis and surface trends by leveraging modern BI tools and AI.
RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. They are in an exciting phase of growth, welcoming new members from across the globe to their mission-driven, ambitious, and inclusive team.
Own recurring operational reporting and publishing, ensuring accuracy across data sources and systems.
Maintain documentation standards and structured repositories in Confluence and SharePoint.
Support Wrike administration, including data hygiene, queue and intake management, workflow and form updates, and routing logic adjustments.
Granicus is in the Govtech industry and is transforming it by bringing governments and its constituents together. They serve 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.