Investigate local, state, and federal U.S. court records to retrieve and interpret case information.
Classify charges, case types, statuses, and dispositions accurately for background verification reports.
Enter findings into internal systems while meeting service-level agreements and quality benchmarks.
The company provides background screening services, specializing in U.S. public records research. The team is deadline-driven and structured, with a focus on accuracy and compliance.
Lead a team of 10–20 associates in employment and education verification processes.
Drive SLA, TAT, quality, and productivity targets consistently.
Ensure compliance with U.S. verification standards and manage escalations.
The company provides employment and education verification services supporting U.S. background screening. It is a compliance-driven organization with a focus on accuracy and team engagement.
Lead and develop a team of Quality Coaches and Auditors supporting U.S. criminal verification and public records operations.
Ensure 100% audit coverage, feedback closure within turnaround times, and weekly calibration sessions.
Conduct root-cause analysis, drive quality improvements, and ensure compliance with FCRA and client requirements.
Our partner provides U.S. criminal background screening and public records research services. The company values quality, compliance, and continuous improvement, fostering a remote work culture.
Perform peer-to-peer quality assurance reviews of due diligence reports, ensuring compliance with FCRA requirements and internal standards.
Analyze complex legal and public records, including liens, judgments, bankruptcies, and criminal records, and evaluate digital research.
Collaborate with teams and external partners to resolve quality issues and support continuous improvement initiatives.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. As a partner for various employers, it facilitates the application process and shares top-fitting candidates directly with hiring teams.
Monitor team members' calls, emails, and other contacts to ensure adherence to quality and productivity standards.
Coach and develop agents to improve performance, resolve grievances, and prepare them for future leadership roles.
Coordinate with shift managers, HR, and workforce teams to manage schedules, attendance, and escalations.
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company has more than 25,000 employees across 5 countries.