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Role Overview:
- Lead a team of Application Support Analysts in media operations.
- Manage support for broadcast management and scheduling systems.
- Oversee IT ticket resolution and service desk workflows.
Qualifications:
- Minimum 10 years of experience with IBMS or WHATSOn.
- Strong SQL and Oracle PL*SQL knowledge.
- Experience with Service Now, Jira, and process documentation.
Work Culture:
- Dynamic and non-hierarchical environment.
- Emphasis on innovation and strategic thinking.
- Equal opportunity employer celebrating diversity.
Additional Info:
- Remote position based in Canada.
- Full-time or contractor employment.
- Opportunity to work with global teams across 40 countries.
Nagarro
Nagarro is a digital product engineering company that builds products, services, and experiences across all devices and digital mediums. With over 18,000 experts in 40 countries, their culture is dynamic and non-hierarchical, focused on inspiring and delighting customers.