Client Support Representative

About the Role:

• We're growing customer success at a fintech startup and need a first-line support representative.
• This role ensures a seamless client experience by handling calls and tickets with urgency and care.

What You'll Do:

• Own day-to-day client interactions and manage the inbound support line.
• Resolve basic card operations issues, escalate complex cases, and maintain accurate records.
• Assist with daily operational reports and client-facing materials.

Who You Are:

• Calm on the phone, detail-oriented, and comfortable in a startup environment.
• A team player who takes ownership and follows through on client issues.
• Eager to learn about commercial cards, payments, and AP automation.

Growth Path:

• Designed for upward mobility, with a trajectory toward Customer Success Manager.
• Gain hands-on exposure across commercial cards, ACH, virtual cards, and AP automation.