Client Operations Specialist

The Role:

• Be the first line for client questions: tracing payments, resolving exceptions, and ensuring fast, accurate responses.
• Work directly with operations leadership, engineering, and compliance teams to fix root causes.

What You'll Do:

• Own the client support queue, triaging and resolving inbound questions from API and business banking clients.
• Investigate payment exceptions across wires, ACH, SWIFT, and stablecoin rails, including traces, returns, and recalls.
• Write bug reports, maintain runbooks, and spot recurring issues to push for elimination.

What We're Looking For:

• 1–3 years in payment operations or client support at a fintech, BaaS provider, neobank, or payments company.
• Working knowledge of wires, ACH, and SWIFT, plus comfort reading API responses and transaction logs.
• Clear, calm writing and an instinct to fix root causes, not just close tickets.

How We Work:

• We value excellence, extreme ownership, and clear communication.
• We are remote-first, with team events and off-sites, and offer competitive salary and equity.