Accountabilities:
- Own the Customer Growth strategy, define segmentation and coverage models, and lead through the CSM Team Lead.
- Govern Growth Advisory, develop Growth Advocacy, build Customer Enablement and scaled growth programs.
- Drive product adoption, establish cross-functional decision rights, and create a customer-insight loop.
Requirements:
- 10+ years of experience in Customer Success, Growth Advisory, or related field, with 5+ years of leadership.
- Strong commercial understanding of net dollar retention, renewal risk, and expansion, with credibility in mobile app monetization.
- Experience building or improving segmentation, customer coverage, and scaled programs, and comfort in a remote-first environment.
Benefits:
- Competitive equity package with a 10-year exercise window and fully remote flexible environment.
- 4–5 weeks of suggested annual time off, $2,000 workspace setup allowance, and $1,000 annual learning stipend.
- Opportunity to work with a diverse international customer base and influence products at global scale.
Partner Company
This company is a fast-growing, venture-backed platform for mobile app monetization and growth. They operate remotely with a diverse international customer base.