Customer Experience & Operations Coordinator

Customer Experience & Reservations:

• Respond to customer inquiries via phone, email, WhatsApp, WeChat, and Instagram.
• Assist with court bookings, memberships, pricing, and billing questions, updating reservations in Podplay.
• Document interactions and process routine refunds within approved guidelines.

Customer Engagement & Court Occupancy:

• Monitor court availability and proactively reach out to customers to promote open slots.
• Create polls and follow up on abandoned bookings to encourage participation.
• Share information about memberships, coaching, and leagues without hard selling.

Administrative & Remote Facility Operations:

• Maintain booking calendars and coordinate partner program schedules.
• Track supplies and equipment inventory and coordinate replenishment with on-site staff.
• Keep Excel trackers updated and escalate maintenance or safety concerns as needed.