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Job Responsibilities:
- Design the Onboarding Roadmap: Own and refine the "Day 1 to Day 60" customer journey.
- Optimize Time to Value (TTV): Constantly analyze and improve the "speed to conversion."
- Lead & Develop a High-Performing Team: Provide coaching, feedback, and performance management.
Job Requirements:
- Proven Leadership Experience: Prior experience managing a team in a SaaS environment.
- Strategic & Analytical Mindset: Ability to look at a high volume of data to identify trends.
- Communication Excellence: The ability to influence stakeholders at all levels.
Archy
Archy is revolutionizing the dental practice management space, giving dental providers cutting-edge software that allows them to do what they do best while handling the more technical sides of running their practice business. They are seeking a strategic, data-driven Head of Customer Onboarding and Success to lead their Customer Experience team's implementation efforts.