Source Job

• Redefine the first 90 days of the customer journey.
• Slash Time-to-Value and boost team morale.
• Build a department that serves as the bedrock for long-term customer retention.

Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a highly profitable shop into one platform. They have launched a complete Customer Relationship Management (CRM) marketing suite and acquired AutoOps in August 2024.

• Lead and scale a frontline customer team.
• Own daily performance and service.
• Build systems and automation for amazing customer experiences.

They are looking for someone to lead and scale a frontline customer team. Fetch is a startup or high-growth company that emphasizes innovation and teamwork.

• Take ownership of a book of customers, being the main point of contact and hopping on customer calls per SLAs.
• Take ownership of medium and large projects that are core to the team’s operations.
• Build in-app onboarding experiences, create webinar series, and build retention best practices.

Ashby offers a highly differentiated product, making it easier to sell. They aim to offer deep expertise whenever interacting with prospects and customers and strongly believe small teams with talented people and the right work environment deliver much better performance than large headcounts.

• Serve as the primary point of contact for customers following initial onboarding and deployment
• Proactively monitor account health and platform usage to drive adoption and value realization
• Translate customer goals into platform configurations, success plans, and measurable outcomes

Axion Ray is transforming product quality and customer satisfaction in manufacturing with their AI-powered platform. They are backed by leading investors and committed to reshaping the future of manufacturing.

• Lead and develop managers and individual contributors across Customer Success, Support, and Onboarding.
• Own the end to end customer journey from onboarding through renewal and expansion, ensuring a seamless and high quality experience.
• Drive renewal and expansion strategy to maximize net revenue retention and minimize churn.

EasyLlama transforms the HR compliance industry with engaging training solutions for the mobile-first generation, helping employees build safer workplaces. With over 5,000 clients, including brands like Shake Shack and WeightWatchers, they have a culture of collaboration and innovation.

• Provide daily leadership, coaching, and empowering Trial Experience Specialists to enhance their performance and development.
• Serve as the primary point of contact for management level inquiries and customer support escalations.
• Monitor team and department health, contributing to strategic team development.

HighLevel is an AI powered, all-in-one white-label sales & marketing platform. They empower agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth and support a global and growing community of over 2 million businesses.

• As the Manager of Customer Success, your mission is to build a high-performing engine of Customer Success Managers.
• Coach your team to move beyond reactive support and into proactive, consultative partnerships.
• Bridge the gap between high-volume efficiency (SMB) and strategic relationship management (Mid-Market).

Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.

• Own the reduction of "Time to First Order."
• Manage a team of 2+ Onboarding Associates, providing performance coaching and career development.
• Partner with cross-functional teams to automate manual account-build processes and eliminate operational friction.

Grubhub, part of Wonder, champions restaurants from coast to coast and aims to strengthen their roots within communities. They feature hundreds of thousands of merchants in over 4,000 cities nationwide and are known for their innovative technology in online food ordering.

• Help build, define and scale our Customer Success and Onboarding enablement strategy
• Ensure our Customer Success onboarding program provides an incredible first experience and sets up new hires for success
• Coach and mentor Customer Success new hires as they ramp in their role

They provide software and data analytics to the real estate industry. They are focused on innovation and customer success with a fast growing Success team.

• Lead and develop a high-performing CSM team, managing and mentoring Customer Success Managers across strategic Enterprise accounts.
• Build scalable CS programs, processes, and playbooks for onboarding, adoption, renewal, expansion, and risk mitigation.
• Serve as a senior voice of the customer across Product, Engineering, Design, Marketing, and Support, translating insights into opportunities.

Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. They are a team of 150 with backing from investors like OpenAI and Andreessen Horowitz; they are building a team rich in diverse backgrounds, experiences, and opinions.

• Develop and implement end-to-end digital and one-to-many programs for customers.
• Create and execute a cohesive strategy with tangible goals to drive adoption, retention and expansion.
• Coach and develop the team by providing regular feedback and investing in each team member’s growth.

Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. As a remote-first team headquartered in Toronto, they are made up of curious, driven, and empathetic people.

• Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
• Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
• Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows

Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.

• Lead onboarding and implementation processes, managing timelines and deliverables to meet customer objectives.
• Define success criteria and provide tailored recommendations to drive platform adoption, engagement, and ROI.
• Build and maintain strong relationships with key stakeholders and administrators to drive satisfaction, loyalty, and long-term success.

Espresa delivers a global and all-in-one personal benefits platform for HR and people teams. With a focus on Lifestyle Spending Accounts (LSAs) and solutions focused on wellbeing, recognition, and community, Espresa powers Great Places to Work®.

• Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion.
• Develop, coach, and elevate the team’s seniority, hiring high-performance talent.
• Engage with Enterprise clients at key moments (renewals, risks, opportunities).

Docplanner Group is present in 13 countries, serving over 55 million patients and processing 15 million appointments monthly. With over 2 million healthcare professionals in their database, their mission is to help people live longer, healthier lives through diverse services like a marketplace and SaaS system.

• Seamlessly transition clinicians from the credentialing phase into their active onboarding and training workflows.
• Guide clinicians through a structured 30/60/90-day success roadmap, ensuring they hit specific productivity and quality milestones.
• Constantly audit the onboarding funnel to identify and remove bottlenecks, reducing the "time-to-activation" for new providers.

Wheel Medical Group is a physician-owned professional corporation that serves patients across the United States, evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. They offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.

• Define and evolve Freshpaint’s implementation philosophy and service tiers.
• Lead, mentor, and grow a high-performing team of Enterprise Implementation Engineers.
• Act as executive sponsor for strategic or high-risk implementations.

Freshpaint is a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). They have raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.

• Partner with clinical, commercial, and product teams to define project scopes and deliverable plans.
• Lead comprehensive customer onboarding processes from planning to product adoption.
• Manage multi-workstream projects with detailed project plans and risk assessments.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Lead a high-performing team focused on delivering a best-in-class customer experience.
• Own the strategy and execution behind how we build trust with key post-sales accounts.
• Establish data-driven milestones and a structured approach to account oversight.

Medallion provides a leading provider operations platform that eliminates administrative bottlenecks for healthcare organizations. They are one of the fastest-growing healthcare technology companies.

• Lead, coach, and mentor a team of Customer Operations Specialists to meet and exceed performance expectations.
• Monitor daily workflows and queues to ensure timely, accurate resolution of provider and client inquiries.
• Track and analyze team performance against key metrics, including OKRs and productivity KPIs.

Grow Therapy is a technology-powered marketplace that empowers therapists, augments insurance payors, and serves patients in need of mental healthcare. They have raised more than $178mm of funding and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.

• Lead the implementation experience for add-on customers.
• Identify and mitigate risks throughout the implementation project.
• Collaborate with customers to understand needs and build a project schedule.

RealPage is a company that provides software and data analytics to the real estate industry. They offer solutions for property management, asset optimization, and resident services, aiming to improve efficiency and profitability for their clients. RealPage emphasizes a customer-focused culture and offers opportunities for professional development.