Own implementation and onboarding, including project‑managing technical integrations.
Build and nurture strong, strategic, long‑term relationships across all levels of client organizations.
Develop and execute strategic account and BoB plans, including growth and expansion strategies.
Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. It is a certified Great Place to Work that values diversity, inclusion, and innovation to improve health outcomes and contain costs.
Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality.
Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers.
Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements.
Verifiable is a provider credentialing and network monitoring platform, delivering industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. They are a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through.
Own the day-to-day success of assigned clients, focusing on adoption, account health, and retention at scale.
Serve as a trusted partner by sharing relevant best practices and resources to customers.
Develop and maintain a detailed understanding of client use cases and document findings to support continuity and scale.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Serve as the primary executive contact for a portfolio of large, global strategic accounts,ensuring strong customer satisfaction, retention, and growth.
Assume overall responsibility for adoption and success to ensure customer satisfaction by preventing and resolving critical issues and escalations.
Act as a strategic advisor to customer leadership, aligning our solutions to their business priorities and long-term objectives.
SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process. They are a values-driven, globally focused tech company with strong financial backing and a bold vision for the future of work that fosters a collaborative and inclusive work environment.
Serve as a trusted advisor to strategic clients, understand objectives, challenges, and goals.
Drive adoption, growth, and retention by proactively managing client engagement.
Translate strategic client needs into actionable plans and build strong relationships.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and objectively. They identify top-fitting candidates and share the shortlist with the hiring company, which manages the final decisions, with AI tools assisting the recruitment team but not replacing human judgment.
Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement
Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans.
Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate.
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.
Build strong, multi threaded relationships with customer stakeholders
Lead executive business reviews and create tailored success plans
Drive platform adoption and customer engagement through consultative guidance
HR Acuity offers state-of-the-art case management software that helps companies deal with issues consistently, equitably, and transparently. They are a fast-paced, high-growth, and innovative company dedicated to continually raising the bar for employee relations.
Support the development, organization, and improvement of digital apps, customer-facing technology, platforms and tools used across the business.
Assist in gathering requirements, defining project tasks, and maintaining project timelines under guidance from senior team members.
Drive the development and implementation of innovative digital solutions that enhance client engagements and optimize app solutions
WSH is the parent company for leading brands operating in the catering and hospitality sectors. They operate in diverse sectors, including public spaces, workspaces, and education, with a central support office providing various services to the group companies, each retaining its own personality across catering and hospitality markets.
Oversee customer onboarding, post-launch reviews, quarterly business reviews, and executive check-ins to ensure customer success and satisfaction.
Work closely with Enterprise customers to understand their business objectives and create a tailored success plan that delivers tangible outcomes.
Provide guidance to enterprise customers on adopting and maximizing the usage of our solutions, focusing on long-term retention, expansion, and advocacy.
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, they’re one of the fastest-growing scale-up SaaS companies in the world with world-class people, processes, and products.
Manage the successful onboarding process for Intuitive customers, ensuring effective utilization of services and resources.
Become an expert in Intuitive Ecosystem offerings, providing relevant solutions to meet unmet needs of hospital stakeholders.
Monitor outcomes and prevent potential bottlenecks affecting hospital performance, while advocating for customer needs with internal teams.
Intuitive is dedicated to advancing minimally invasive care through ingenuity and intelligent technology. They are a leading company in robotic-assisted surgery, fostering an inclusive and diverse team committed to making a difference in healthcare.
The Account Manager ensures successful management of accounts from execution to completion.
They serve as the primary client contact, facilitating and tracking projects and financial deliverables.
The role involves communicating client needs, ensuring timelines, and resolving potential issues.
Lumanity improves health outcomes by accelerating and optimizing access to life-changing medicines. As a global strategic partner, they bring together strategy, evidence, engagement, and technology to engineer breakthrough value and tackle tough challenges.
Provide onboarding and product adoption support to customers implementing the brightwheel product suite.
Support a rolling portfolio of approximately 100+ customer accounts over the typical 4–12 week onboarding lifecycle.
Diagnose, troubleshoot, and assist with resolving technical or configuration challenges customers encounter during system setup and early usage.
Brightwheel is the largest, fastest growing, and most loved platform in early education. They are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.
Take ownership of a book of customers, being the main point of contact and hopping on customer calls per SLAs.
Take ownership of medium and large projects that are core to the team’s operations.
Build in-app onboarding experiences, create webinar series, and build retention best practices.
Ashby offers a highly differentiated product, making it easier to sell. They aim to offer deep expertise whenever interacting with prospects and customers and strongly believe small teams with talented people and the right work environment deliver much better performance than large headcounts.
Own executive-level relationships for top-tier healthcare accounts (TCV $200k+).
Co-create Joint Business Plans and lead Executive Business Reviews (EBRs) focused on ROI and compliance risk mitigation.
Act as the Voice of the Customer (VoC) by synthesizing user needs into actionable insights for the Product team.
Propelus simplifies workforce compliance management across healthcare. With innovative technology and strategic partnerships, Propelus empowers millions of professionals, employers, and regulators to create a connected and efficient healthcare ecosystem.
Be the internal and external face of Maven’s SMB Client Success team for all client-related needs throughout the client lifecycle.
Own the SMB Client Success operating model, including support ratios, digital vs. high-touch engagement, tooling, and resource allocation to ensure scalable, cost-effective growth.
Lead, mentor, and develop a team of Client Success Managers and/or Associates, fostering a culture of accountability, ownership, and continuous improvement.
Maven Clinic is the world's largest virtual clinic for women and families. They aim to make healthcare work for all by providing clinical, emotional, and financial support on one platform and have an award-winning culture.
Develop and implement end-to-end digital and one-to-many programs for customers.
Create and execute a cohesive strategy with tangible goals to drive adoption, retention and expansion.
Coach and develop the team by providing regular feedback and investing in each team member’s growth.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. As a remote-first team headquartered in Toronto, they are made up of curious, driven, and empathetic people.
Establish tailored onboarding and training plans for new enterprise clients in APAC to ensure they learn, adopt, and are successful at the onset with the Traackr product.
Determine critical measures for success for clients’ influencer programs to ensure there are quantitative and qualitative ways to measure progress.
Monitor and address adoption and usage for clients in APAC region.
Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. They are a remote-first company with offices in San Francisco, New York, Boston, Paris, and London and operate on a culture of mutual respect.
Serve as the primary point of contact for customers following initial onboarding and deployment
Proactively monitor account health and platform usage to drive adoption and value realization
Translate customer goals into platform configurations, success plans, and measurable outcomes
Axion Ray is transforming product quality and customer satisfaction in manufacturing with their AI-powered platform. They are backed by leading investors and committed to reshaping the future of manufacturing.
Lead a high-performing team focused on delivering a best-in-class customer experience.
Own the strategy and execution behind how we build trust with key post-sales accounts.
Establish data-driven milestones and a structured approach to account oversight.
Medallion provides a leading provider operations platform that eliminates administrative bottlenecks for healthcare organizations. They are one of the fastest-growing healthcare technology companies.