Director, Growth Operations

Make Growth Predictable and Observable:

• Own the growth model, budget construction, and dashboards to ensure growth is measurable and visible.
• Develop channel-specific budgets aligned with enterprise CAC targets and report on budget vs. actuals.
• Manage HubSpot, including workflows, dashboards, and technology roadmap.

Run the Operating Cadence:

• Own the annual and quarterly OKR process for the Growth team end-to-end.
• Deliver timely reporting to growth and leadership teams, and manage meeting agendas.
• Maintain the knowledge hub and ensure documentation has clear owners.

Connect Growth and Operations:

• Own the physician capacity framework and collaborate with recruiting on triggers.
• Identify and manage cross-functional dependencies between growth and other teams.
• Advocate for capacity expansion when needed based on framework triggers.

Lead Strategic Analysis:

• Lead analytics for payer transfer modeling, acquisition due diligence, and CAC/ROI analysis.
• Provide proactive insights to guide growth leadership decisions.
• Drive strategic workstreams from framing to recommendation.