Claims Phone Support

Responsibilities:

• Provide daily phone support via the Claims 800 number, assisting customers and agents with claim setup and documentation.
• Answer routine claim inquiries accurately, document status calls, and forward complex issues to claim unit members.
• Meet department Key Performance Indicators, provide management feedback, and serve on the disaster recovery team.

Requirements:

• High school degree or equivalent is required, with one to two years of prior customer service experience preferred.
• Knowledge of Microsoft Office and cloud-based systems, with familiarity in claims, imaging, or workflow systems as a plus.
• Strong customer focus, active listening, and clear verbal and written communication skills are essential.

Company Benefits:

• Offers a competitive compensation package with a generous 401K match and Employee Stock Purchase plan.
• Provides excellent health, dental, vision, and wellness benefits focused on physical, mental, and financial wellbeing.
• Encourages career development through tuition reimbursement, certifications, and training in a dynamic work environment.