Serve as primary point of contact for new Renal customers, managing complex needs across order fulfillment, patient onboarding, and service resolution.
Own customer inquiries from intake to resolution, ensuring clear next steps and closure on every interaction.
Coordinate across internal teams to deliver reliable, patient-centered outcomes.

What we offer:

Paid Time Off (4 weeks) and Paid Holidays (10 paid)
Medical, Dental, Disability and Life Insurance coverage
Paid Parental Leave, Retirement Savings Plan, and Educational Assistance

Your team:

Manage a caseload of approximately 30 to 40 new customers per week
Support onboarding and development of new team members through peer coaching
Assist Frontline call queue based on business needs

What you'll bring:

High school diploma with 2+ years Supply Chain or Customer Care experience; Associate or Bachelor's preferred
Licensed and Certified Pharmacy Technician (CPhT) required
Strong interpersonal, verbal, and written communication skills with active-listening and critical thinking

Vantive

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams. For 70 years, the team has driven innovations in kidney care, fostering a culture of focus, courage, and continuous improvement.

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