New Patient Outreach Specialist Pharmacy Technician

Job Purpose:

• Proactively grow the specialty pharmacy patient population by making outbound calls and enrolling patients with Shields Partner Pharmacy.
• Educate patients on the services offered by the Shields Specialty Pharmacy Program.
• Protect Shields values by keeping information confidential.

Key Responsibilities:

• Communicate with patients over the phone, providing a compelling reason why the Shields Partner Pharmacy program is superior.
• Access patient EMRs, review chart notes, and identify medications requiring special storage or handling.
• Identify necessary supplies such as sharps containers, needles, syringes, and alcohol swabs.

Qualifications:

• Active national pharmacy technician certification (PTCB or NHA/ExCPT) required or obtained within 6 months.
• 1 year of experience as a Pharmacy Technician or related role.
• High school diploma or GED required; Bachelor's degree or PTCB/ExCPT license preferred.

Skills:

• Strong verbal communication and phone skills, with the ability to build rapport quickly.
• Self-motivation and focus on patient advocacy, with excellent organizational and prioritization skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and ability to learn new processes.