Sales Associate

Inbound Sales Activities:

• Respond promptly to sales inquiries via phone and email, qualifying prospects by understanding licensing needs and career goals.
• Provide detailed information on construction education programs and guide customers through course selection and enrollment.

Outbound Sales Activities:

• Conduct proactive outreach to potential customers and follow up with prospects at key decision points in their buying journey.
• Develop and maintain a pipeline of qualified opportunities and reconnect with past customers for continuing education.

Product Knowledge & Consulting:

• Maintain expert knowledge of construction education products and state-specific contractor licensing regulations.
• Provide consultative guidance on education pathways and career development, recommending appropriate course packages.

Customer Relationship Management:

• Build strong relationships with prospective and current students, documenting all interactions accurately in the CRM.
• Identify and communicate customer feedback to improve products and resolve concerns, escalating issues appropriately.