Retention Specialist
Remote regions
SpainBenefits
Unlimited PTO
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New Account Executive – Business Intelligence (Italian speaker)
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What you will do:
- Act as first line of defense against churn, handling churn requests and investigating account risks.
- Apply retention playbooks, create recovery plans, and execute scalable outbound interventions.
- Combine data, persuasive objection handling, and AI tools to improve win-back outcomes.
Where you will have impact:
- Protect recurring revenue by turning timely account-level intervention into stronger renewals.
- Recover customers in distress with credible, tailored plans that address reasons for leaving.
- Build a scalable outbound motion by combining predictive risk signals and targeted human outreach.
What's in it for you:
- Flexible working environment with remote options and autonomy to manage work-life balance.
- Comprehensive health insurance and wellbeing support including subsidized ClassPass.
- Competitive compensation, referral bonuses, and career development opportunities.
Lighthouse
Lighthouse is an AI platform that revolutionizes commercial strategy for the hospitality industry by transforming hotel data into real-time intelligence. With over 850 teammates across 35 countries, the company fosters a collaborative, fun, and deeply committed culture focused on innovation and customer success.