Act as first line of defense against churn, handling churn requests and investigating account risks.
Apply retention playbooks, create recovery plans, and execute scalable outbound interventions.
Combine data, persuasive objection handling, and AI tools to improve win-back outcomes.

Where you will have impact:

Protect recurring revenue by turning timely account-level intervention into stronger renewals.
Recover customers in distress with credible, tailored plans that address reasons for leaving.
Build a scalable outbound motion by combining predictive risk signals and targeted human outreach.

What's in it for you:

Flexible working environment with remote options and autonomy to manage work-life balance.
Comprehensive health insurance and wellbeing support including subsidized ClassPass.
Competitive compensation, referral bonuses, and career development opportunities.

Lighthouse

Lighthouse is an AI platform that revolutionizes commercial strategy for the hospitality industry by transforming hotel data into real-time intelligence. With over 850 teammates across 35 countries, the company fosters a collaborative, fun, and deeply committed culture focused on innovation and customer success.

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