Solution Consultant

As a member of our Commercial Solution Consulting team, you will have a major impact on our future success through your pre-sale support of core solutions on the ServiceNow platform. You will be the first point of contact in a pre-sales engagement, guiding revenue growth for our products with the support and partnership of Sales, Product Management, and the Executive Team. This is a hands-on role for a solution consultant who can go wide and deep on solution delivery and solution positioning during sales cycles, with a strong understanding of how to leverage the ServiceNow platform and AI technologies to address customer needs.

In this role, you will serve as the first point of contact in pre-sales engagements, representing the ServiceNow platform and its core solutions. You will also support product sales as a technical and domain expert of a client-facing sales team, lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs. The role also entails answering product feature and technical questions from customers, channel partners, and ServiceNow colleagues, guiding strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement, and providing feedback to product management about product enhancements that can address customer needs and guide additional value.