ITSM/ITIL Architect

Miratech

Remote regions

Global

Salary range

$80,000–$168,000/yr

Benefits

3w PTO 9w maternity 2w paternity

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Responsibilities:

  • Design the target operating model, including the overarching ITSM framework, ticket routing logic, and incident management workflows for the consolidated enterprise.
  • Build the CAB quality gate to enforce strict ITIL intake requirements and mandatory global regulatory holds (e.g., e911, UK IPA) before any site moves to execution.
  • Map raw observability alerts into the target ITSM platform (e.g., ServiceNow, Jira Service Management) to build the operational logic pipeline.

Qualifications:

  • 10+ years of experience in IT Service Management, ITIL architecture, or NOC process design, particularly within enterprise M&A integrations.
  • Expert-level knowledge of enterprise ITSM platforms, specifically ServiceNow or Jira Service Management.
  • Deep understanding of alert correlation, monitoring pipelines (LogicMonitor, SolarWinds, Datadog), and event management frameworks.

Additional Information:

  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.

Miratech

Miratech is a global IT services and consulting company that brings together enterprise and startup innovation to support digital transformation for large enterprises. It is a values-driven organization with a culture of Relentless Performance, operates in over 25 countries, employs nearly 1000 professionals, and has an annual growth rate exceeding 25%.

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