Design the target operating model, including the overarching ITSM framework, ticket routing logic, and incident management workflows for a consolidated enterprise network program.
Build the CAB quality gate to enforce strict ITIL intake requirements and mandatory global regulatory holds, and map raw observability alerts into the target ITSM platform.
Architect automated incident-creation rules within the ITSM platform to ensure validated alerts are automatically routed, assigned the correct SLA, and deduplicated, and transition finalized runbook templates to the Service Delivery Manager.
Designs, develops, configures, and enhances TSA's ServiceNow platform supporting approximately 80,000 users.
Implements core ITSM processes and ITOM capabilities to provide visibility into its hybrid infrastructure.
Supports platform health and continuous improvement by managing instance upgrades, plugin administration, and performance tuning.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They focus on end-to-end managed IT services and support public sector agencies and commercial enterprises around the globe, being recognized as a Top Workplace committed to delivering secure and cost-effective solutions.
Design, develop, and deploy solutions utilizing the ServiceNow platform, working with a collaborative team to lead, mentor, and ensure quality delivery.
Work with customer service owners, process owners, and service delivery groups, participating in demos and meetings in a professional and courteous manner.
Serve as a subject matter expert on the ServiceNow platform with strong experience designing, developing, and deploying integrations with external third-party tools.
AHEAD builds platforms for digital business by weaving together advances in cloud infrastructure, automation, analytics, and software delivery. It prioritizes a culture of belonging where all perspectives are valued and creates spaces for empowerment and change.
Lead service delivery across onshore and offshore teams.
Ensure SLAs/KPIs are met and continuously improved.
Act as escalation point for major incidents and client issues.
NSC is an equal opportunities employer committed to creating an inclusive environment for all employees and celebrates diversity. They ensure candidates have adequate support to apply and succeed.
Provide technical expertise in the support of the Department of Veterans Affairs (VA) End User support and Operations Monitoring contract within Major Incident Management (MIM).
IT Concepts dba Kentro drives innovation, fosters professional growth, and positively impacts communities. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.
Own and resolve complex IT Infrastructure incidents, acting as an escalation point for IT Support.
Administer and improve core internal platforms including Okta, Atlassian, Google Workspace and others.
Design and implement automations for onboarding, offboarding, access and device management.
Typeform is a form builder that helps over 150,000 businesses collect data with forms, surveys, and quizzes. They foster strong bonds grounded in respect, transparency, and trust and move as one team, empowering our collective efforts by valuing each individual’s unique perspective.
Provide oversight and continuous improvement of service management and operational processes across Managed Services.
Provide operational oversight of service management platforms supporting Managed Services to ensure effective utilization, reliability, and alignment with delivery processes.
Identify inefficiencies, bottlenecks, and handoff challenges impacting delivery velocity and customer outcomes.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to its clients. They employ more than 1,200 people all over the United States, and its culture embodies the spirit of a startup with the advantage of a scalable business where employees can grow their career.
Designs and implements solutions to resolve complex technical and business issues across multiple functions.
Leads the integration of new solutions within existing or newly defined architecture, serving as a primary technical liaison.
Collaborates with leadership on application standardization and architecture direction while maintaining knowledge of healthcare IT trends.
CommonSpirit Health is a large nonprofit Catholic healthcare organization that delivers integrated health services across 24 states through clinics, hospitals, and virtual care. It has over 157,000 employees and fosters a culture driven by innovation and humankindness, contributing billions annually in charity care.
Lead the design and implementation of AI-powered enterprise solutions on the ServiceNow platform.
Define how AI is embedded into enterprise workflows, driving intelligent automation.
Architect intelligent automation, conversational AI, and AI governance frameworks.
Noblq seems to focus on providing solutions related to ServiceNow. The job posting does not provide any information regarding company size or employee culture.
Manage the end-to-end incident lifecycle for complex operational and technical incidents in a SaaS healthcare production environment.
Lead specialty projects to enhance the Incident Response process for internal stakeholders and external clients.
Facilitate root cause analysis and post-incident reviews to ensure corrective actions are implemented, promoting continuous improvement of processes and service reliability.
Experian is a global data and technology company that powers opportunities for people and businesses by redefining lending practices, preventing fraud, simplifying healthcare, and creating digital marketing solutions using data, analytics, and software. It is a FTSE 100 company with a team of 23,300 people across 32 countries, deeply committed to creating an inclusive, people-first culture focused on work/life balance, development, and wellness.
Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals
Manage daily support operations, escalations, and SLAs for external client support
Improve service management, processes, automation, and first‑call resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and a people-first culture.
Works closely with stakeholders to drive project delivery and ensure the adoption of Sakon’s technical and functional solution(s).
Identifies, tracks and manages program level risks, activities, and issues creating client and partner score cards and project status reports.
Leads and manages end-to-end integrations Projects with ServiceNow and related enterprise systems.
Sakon delivers mobility software solutions and services to domestic and global clients. They focus on client projects delivered as defined within agreed to contracts.
Lead the end-to-end architecture and design of Genesys Cloud CX solutions.
Translate business requirements into scalable, secure, and high-performing technical designs.
Guide and mentor engineering teams, ensuring best practices and architectural standards are followed.
Miratech helps visionaries change the world through IT services and consulting, uniting enterprise and start-up innovation. As a values-driven company with a culture of Relentless Performance, they retain nearly 1000 full-time professionals across 5 continents and over 25 countries, experiencing annual growth exceeding 25%.
Serve as a customer’s go-to technical advisor, owning day-to-day project management and escalation.
Act as the subject matter expert of the relationship and understand all facets of the partnership.
Manage the overall project charter, collaborating with stakeholders to deliver world class solutions and experiences.
Branch empowers workers with financial freedom by helping companies accelerate payments and providing working Americans with accessible, free financial services. They're committed to building and delivering more inclusive, transparent, and frictionless financial products, valuing a diversity of opinions and working styles.
Monitor servers, networks, and cloud environments for performance issues, outages, and alerts, performing intermediate troubleshooting.
Maintain and update documentation, assist with incident coordination, and identify patterns in recurring issues to propose improvements.
Contribute to the refinement of monitoring alerts and SOPs while acting as an escalation point and peer mentor for less experienced engineers.
Trace3 is a leading Transformative IT Authority that provides unique technology solutions and consulting services to clients. It employs over 1,200 people across the US, with a culture that embodies the spirit of a startup while being a scalable business focused on integration, automation, and innovation.
Lead the design, build, and support of secure, scalable cloud-based engineering environments for security investigations and digital forensics.
Develop automation, CI/CD pipelines, and Infrastructure-as-Code solutions across AWS, Azure, and Google Cloud to improve operational efficiency and consistency.
Collaborate with Cyber Fusion, Information Security, and governance teams to ensure platforms meet compliance, resilience, and operational standards.
Experian is a global data and technology company that powers opportunities by redefining lending, preventing fraud, simplifying healthcare, and creating marketing solutions using data, analytics, and software. It is a FTSE 100 company with approximately 22,500 employees across 32 countries, recognized globally for its people-first culture and commitment to inclusion and excellence.
Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.
They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work through their intelligent cloud-based platform. ServiceNow has over 8,100 customers, including 85% of the Fortune 500® companies.
Administer and manage our IT applications to ensure secure configurations and efficient user access.
Design and implement integrations, workflows, and automations to streamline processes and improve efficiency.
Lead and coordinate IT projects, leveraging project management methodologies and tools.
Openly is rebuilding insurance from the ground up, re-envisioning and enhancing every aspect of the customer experience. They are a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, and finance.
Own the escalation lifecycle from intake to resolution, ensuring cases are triaged accurately and driven to closure.
Serve as the primary point of contact for enterprise customers during high-severity escalations and incidents.
Help define and maintain the escalation/incident criteria, process flow, and communication protocols.
Docker makes app development easier so developers can focus on what matters. Their remote-first team spans the globe, united by a passion for innovation and great developer experiences; with over 20 million monthly users and 20 billion image pulls.
Own and maintain the ServiceNow product backlog for Managed Services.
Translate business requirements into clear user stories and acceptance criteria.
Stay current on ServiceNow releases, features, and roadmap changes.
Trace3 provides technology solutions and consulting services. They employ more than 1,200 people all over the United States and their culture embodies the spirit of a startup with the advantage of a scalable business.
Owns the ServiceNow platform roadmap, backlog prioritization, and release planning across ITSM, CMDB, HRSD, ITAM, SecOps, and custom applications.
Serves as technical and operational owner of the ServiceNow platform; including availability, performance, upgrades, data integrity, integrations, and security posture.
Leads ServiceNow engineering standards including CI/CD pipelines, source control, deployment automation, and environment governance.
HealthEquity's mission is to save and improve lives by empowering healthcare consumers. They are passionate about providing solutions that allow American families to connect health and wealth, and they value their employees' individuality.