Source Job

• Provide technical expertise in the support of the Department of Veterans Affairs (VA) End User support and Operations Monitoring contract within Major Incident Management (MIM).

IT Concepts dba Kentro drives innovation, fosters professional growth, and positively impacts communities. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.

• Own the escalation lifecycle from intake to resolution, ensuring cases are triaged accurately and driven to closure.
• Serve as the primary point of contact for enterprise customers during high-severity escalations and incidents.
• Help define and maintain the escalation/incident criteria, process flow, and communication protocols.

Docker makes app development easier so developers can focus on what matters. Their remote-first team spans the globe, united by a passion for innovation and great developer experiences; with over 20 million monthly users and 20 billion image pulls.

• Serve as the primary Incident Commander for critical security events.
• Orchestrate response efforts across multiple teams.
• Conduct post-incident reviews and drive improvements.

GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. GitLab has more than 50 million registered users and is trusted by more than 50% of the Fortune 100*, which reflects a high-performance culture driven by their values and continuous knowledge exchange.

• Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals
• Manage daily support operations, escalations, and SLAs for external client support
• Improve service management, processes, automation, and first‑call resolution

Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and a people-first culture.

• Act as an Implementation Product Specialist for assigned modules.
• Work directly with new customers to efficiently and effectively configure and optimize assigned modules.
• Partner with implementation project managers to successfully implement and launch First Due to Fire and EMS customers.

First Due's mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions. They empower them to run safer, smarter, and more effective operations.

• Own and manage high‑priority, business‑critical customer escalations through resolution.
• Actively triage incoming critical cases and review long‑running incidents to determine next actions and risk mitigation.
• Deliver clear, concise, and executive‑level written and verbal communications throughout the incident lifecycle.

Blueprint Technologies is a technology solutions firm headquartered in Bellevue, Washington. They are unified by a shared passion for solving complicated problems, and leverage cutting-edge technology to create additional revenue streams and new lines of business for their clients.

• Owns the ServiceNow platform roadmap, backlog prioritization, and release planning across ITSM, CMDB, HRSD, ITAM, SecOps, and custom applications.
• Serves as technical and operational owner of the ServiceNow platform; including availability, performance, upgrades, data integrity, integrations, and security posture.
• Leads ServiceNow engineering standards including CI/CD pipelines, source control, deployment automation, and environment governance.

HealthEquity's mission is to save and improve lives by empowering healthcare consumers. They are passionate about providing solutions that allow American families to connect health and wealth, and they value their employees' individuality.

• Lead complex security investigations and drive automated response workflows.
• Perform host-based triage and forensic analysis across Windows, Linux, and macOS, and conduct cloud-native IR across AWS and Azure.
• Integrate threat intelligence into active investigations and operationalize it proactively.

VERSANT is a leading force in news, sports and entertainment and is home to iconic and trusted brands. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks with dynamic digital and direct-to-consumer brands, fueled by innovation.

• Investigates and responds to cyber incidents within the network environment.
• Collects data from a variety of security monitoring tools to analyze events that occur within the environment.
• Determines and documents information security requirements and controls necessary for the protection of information resources.

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. They welcome candidates who can contribute to the excellence of their academic community.