Incident Manager, Healthcare

Responsibilities:

• Lead the end-to-end incident lifecycle, including intake, severity assessment, escalation, bridge communication, resolution coordination, and post-incident follow-up.
• Engage and own handling of incidents and process decision-making, providing updates to executive leadership, engineering teams, client-facing teams, and external customers.
• Partner with clients and third-party vendors during active incidents to ensure coordinated response and communication.

Qualifications:

• 5+ years' experience operating in or supporting healthcare technology or other regulated environments.
• 5+ years' experience with incident, monitoring, and service management tools such as ServiceNow, Jira, Splunk, or similar platforms.
• 5+ years' experience managing direct reports within an Engineering or Technical environment.
• Experience creating and deploying communications to external clients using managed platforms like ServiceNow or Salesforce.

Work Environment & Culture:

• Flexible work environment with options to work remote, hybrid, or in-office, supported by a great compensation package and bonus plan.
• Company is deeply committed to inclusion, authenticity, work/life balance, development, and wellness, earning global recognition as a great workplace.
• Core benefits include medical, dental, vision, matching 401K, flexible time off, volunteer time off, and 12 paid holidays.