Owns the ServiceNow platform roadmap, backlog prioritization, and release planning across ITSM, CMDB, HRSD, ITAM, SecOps, and custom applications.
Serves as technical and operational owner of the ServiceNow platform; including availability, performance, upgrades, data integrity, integrations, and security posture.
Leads ServiceNow engineering standards including CI/CD pipelines, source control, deployment automation, and environment governance.
Plan and execute all System Administrative tasks related to Platform Operations; direct and mentor junior admins.
Manage ServiceNow instance configuration, upgrades, patching, and system health.
Monitor platform performance and proactively identify and resolve system issues.
Kentro, formerly IT Concepts, is committed to advancing customers' missions, fostering professional growth, and making a positive impact on communities through innovation and collaboration. Kentro embraces a future centered around growth, innovation, and achieving extraordinary milestones within a supportive community.
Design, develop, and maintain solutions on the ServiceNow platform.
Take ownership of ServiceNow platform functionality, ensuring scalability and stability.
Implement and enhance incident management, risk, and operational resilience workflows.
Smart Working believes your job should feel right every day and welcomes you into a genuine community that values your growth and well-being. They break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles.
Designs, develops, configures, and enhances TSA's ServiceNow platform supporting approximately 80,000 users.
Implements core ITSM processes and ITOM capabilities to provide visibility into its hybrid infrastructure.
Supports platform health and continuous improvement by managing instance upgrades, plugin administration, and performance tuning.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They focus on end-to-end managed IT services and support public sector agencies and commercial enterprises around the globe, being recognized as a Top Workplace committed to delivering secure and cost-effective solutions.
Manage development and implementation of CI/CD scripting and automation for ServiceNow deployments.
Gather requirements from development teams and stakeholders for CI/CD pipeline enhancements.
Maintain and optimize CI/CD pipeline configurations for reliable, repeatable deployments.
Kentro, formerly IT Concepts, drives innovation and collaboration to advance customers' missions. They are dedicated to employees' personal and professional development.
Serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow implementation.
Develop enterprise business solutions for our customers that leverage ITIL processes and best practices.
Analyze and document business processes and systems.
NetImpact Strategies Inc. has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. They solve complex problems with innovation and agility to create meaningful, transformative, and enduring change.
Own and maintain the ServiceNow product backlog for Managed Services.
Translate business requirements into clear user stories and acceptance criteria.
Stay current on ServiceNow releases, features, and roadmap changes.
Trace3 provides technology solutions and consulting services. They employ more than 1,200 people all over the United States and their culture embodies the spirit of a startup with the advantage of a scalable business.
Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals
Manage daily support operations, escalations, and SLAs for external client support
Improve service management, processes, automation, and first‑call resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and a people-first culture.
Serves to design and oversee technical solutions that are leveraged for clients.
Project ownership-responsible for driving projects to successful completion.
Leads/Coordinate development team efforts, including providing constructive feedback and driving solutioning conversations.
Sigital is a ServiceNow Premier Partner. They help organizations align their IT Services and Operations Management strategy with their businesses and service delivery needs.
Plan and execute System Administrative tasks related to ServiceNow ITOM platform operations.
Manage and maintain CMDB data quality, CI lifecycle, and data governance in alignment with ITIL v4 guidelines and federal standards.
Configure and maintain MID Servers, Service Graph Connectors, and REST/SOAP API integrations.
They are a dynamic community of experts fully committed to advancing their customers' missions, fostering professional growth, and making a positive impact on their communities. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.
Design and Development of the complex IT systems/applications
Analysis of the requirements and communication with internal stakeholders
Use agreed programing language or tools to develop automation solutions
Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006. They have grown to be the second largest employer in the eastern part of the country with more than 3900 employees. Their goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.
Lead and manage the India-based End User Services and Enterprise Service Desk (Level 1) team.
Ensure adherence to established SLAs and service delivery standards for incident resolution and service requests.
Drive continuous improvement initiatives, including automation of service desk workflows.
Oportun is a mission-driven financial services company that aims to help its members reach their financial goals. They empower members with capabilities for borrowing, saving, and budgeting, in order to build a better financial future.
Works closely with stakeholders to drive project delivery and ensure the adoption of Sakon’s technical and functional solution(s).
Identifies, tracks and manages program level risks, activities, and issues creating client and partner score cards and project status reports.
Leads and manages end-to-end integrations Projects with ServiceNow and related enterprise systems.
Sakon delivers mobility software solutions and services to domestic and global clients. They focus on client projects delivered as defined within agreed to contracts.
Provide oversight and continuous improvement of service management and operational processes across Managed Services.
Provide operational oversight of service management platforms supporting Managed Services to ensure effective utilization, reliability, and alignment with delivery processes.
Identify inefficiencies, bottlenecks, and handoff challenges impacting delivery velocity and customer outcomes.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to its clients. They employ more than 1,200 people all over the United States, and its culture embodies the spirit of a startup with the advantage of a scalable business where employees can grow their career.