Monitor Production and Enterprise Infrastructure and react to alarms according to documented SLAs
Work with Engineering and Customer Support teams to remediate alarms and incidents
Continually strive to improve the environment through optimization and automation
RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams, enabling faster, smarter, and more accurate emergency response. The company is in an exciting phase of growth and is a mission-driven, ambitious, and inclusive team.
Monitor applications and systems to ensure smooth operations, responding quickly to alerts and anomalies.
Triage, document, and prioritize alerts and tickets with urgency and attention to detail.
Resolve common server, application, or connectivity issues, and escalate complex problems to appropriate teams.
VERSANT is a leading force in news, sports and entertainment; it is home to iconic and trusted brands that inspire, inform, and delight audiences. The company is publicly traded and brings together powerhouse cable networks with dynamic digital and direct-to-consumer brands.
Provide operational leadership to multiple IT operations teams, ensuring effective service delivery.
Manage workforce direction, oversee technical processes, and drive improvement initiatives.
Manage and report on operational network statistics including KPIs, SLAs, and EOL configuration.
Jobgether is a platform that connects job seekers with potential employers. They leverage AI to match candidates with suitable roles and streamline the hiring process.
Providing expert-level guidance on network and systems engineering challenges across TSA’s distributed IT environment.
Advising engineering teams, the O&M contractor, and TSA leadership on infrastructure architecture.
Resolving escalated technical issues and ensuring operational continuity across TSA’s 24x7x365 environment.
DMI is a leading provider of digital services and technology solutions. They focus on end-to-end managed IT services and support public sector agencies and commercial enterprises around the globe, while recognized as a Top Workplace, they are committed to secure, efficient, and cost-effective solutions.
Detect and respond to security threats across network, systems, and cloud environments.
Troubleshoot and resolve complex technical issues, performing root cause analysis to prevent future incidents.
Act as an escalation point for unresolved alerts/issues.
DYOPATH is committed to a work environment free of all forms of discrimination, recruiting and hiring without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit their website.
Be proactive in identifying and troubleshooting problems in testing and production environments and monitoring network/systems health and status.
dxFeed is a leading provider of data services for the Capital Markets industry. They source and store direct market data feeds, offering a range of data services for streaming, consolidation, storage, extraction, and analytics for global financial institutions.
Oversee and manage critical server and Unix OS subsystems, ensuring optimal configuration and performance, Maintain network equipment (Cisco).
Architect, design, install and configure managed installations, cloud-based clusters/networks, Automate cloud and hybrid (on-prem/cloud) platform and systems deployment.
Solve critical problems in network environments and in Systems, platforms, and data, Diagnose complex issues within network stack, including low-level packet capture and OS system analysis.
dxFeed is a leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world. They have built one of the most comprehensive ticker plants, in addition to offering the broadest range of data services for streaming, consolidation, storage, extraction, analytics, including index construction and maintenance for buy-side and sell-side institutions of the global financial industry.
Deploy and maintain network infrastructure, including configuration and support of network devices and services.
Set up and maintain network monitoring tools and perform continuous monitoring to ensure performance and reliability.
Troubleshoot network issues, conduct root cause analysis, and implement preventive measures to minimize downtime.
Social Discovery Group (SDG) is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. Our international team of 1000+ professionals and digital nomads works all over the world.
Performs configuration management, system hardening, and patch management coordination.
Develops and maintains technical runbooks, configuration baselines, and SOPs.
Troubleshoots complex infrastructure issues in both lab and live environments.
DMI is a leading provider of digital services and technology solutions. They support public sector agencies and commercial enterprises around the globe and are committed to delivering secure, efficient, and cost-effective solutions.
Define, document, and execute onboarding procedures for services and systems.
Maintain technical documentation, runbooks, onboarding workflows, and operating procedures.
Implement and manage secure remote access solutions, ensuring compliance with security requirements.
NWN is an AI-powered technology solutions provider for North America's most innovative public and private organizations. NWN has over 1,000 experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score and recognized as a 'Best Place to Work'.
Provides advanced technical support and engineering assistance for TSA’s enterprise network infrastructure.
Resolves complex network performance and reliability issues, and supports the implementation of new network capabilities.
Plays a critical role in ensuring TSA’s network environment meets the availability and performance requirements.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. DMI supports public sector agencies and commercial enterprises around the globe, and is committed to delivering secure, efficient, and cost-effective solutions.
Provide Tier 2 support for Intuitive digital products and networking solutions.
Collaborate with clinical and IT personnel at hospitals and accounts.
Maintain knowledge of all Intuitive products and follow policies.
Intuitive started with a simple idea: what if surgery could be less invasive and recovery less painful? As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide. The problems we solve demand creativity, rigor, and collaboration.
Delivering IT support by responding to Service Requests and Incidents, aiming for 80% first-contact closure.
Troubleshooting computer hardware/software issues and implementing updates.
Developing and maintaining Support Center documentation using Confluence and ServiceNow.
Veolia in North America is a top-ranked environmental company, the country’s largest private water operator and technology and hazardous waste/pollution treatment leader. They offer water, waste, and energy management services to commercial, industrial, healthcare, higher education and municipality customers. Veolia has more than 10,000 employees working at more than 350 locations across North America, and fosters a collaborative and innovative culture.
Lead customer sessions to identify and prioritize outcome-driven use cases aligned to objectives.
Drive consultative conversations to define business issues and remediation possibilities with Nexthink products.
Implement, configure, and operate Nexthink products aligned with best practices and approved solution designs.
Nexthink is a digital employee experience management software company, providing IT leaders insights to fix issues impacting employees. They have over 1,200 customers and 9 offices worldwide, with dual headquarters in Lausanne, Switzerland, and Boston, Massachusetts.
Independently manage and prioritize a personal ticket queue from intake through resolution.
Provide L2–L3 support for hardware, software, network connectivity, identity, and productivity issues.
Produce and deliver weekly reports on ticket volume, resolution times, recurring issues, and outstanding items.
Sourcefit provides offshore staffing solutions, allowing businesses to build dedicated teams in the Philippines. While specific employee numbers aren't available in the job posting, they foster a culture of independence for their team members.
Investigates and responds to cyber incidents within the network environment.
Collects data from a variety of security monitoring tools to analyze events that occur within the environment.
Determines and documents information security requirements and controls necessary for the protection of information resources.
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. They welcome candidates who can contribute to the excellence of their academic community.
Implement and support Azure and AWS cloud networking.
Configure and manage Fortinet and Cisco network solutions.
Monitor network performance, availability, and security across cloud environments.
National Debt Relief, founded in 2009, aims to help consumers deal with overwhelming debt. They are a debt relief provider that has assisted over 450,000 people settle over $10 billion of debt and are rated A+ by the Better Business Bureau.
Handle network incidents and service requests according to SLAs; act as Operator on Duty (OOtW) and trigger escalations.
Diagnose and resolve issues across LAN/WAN, WLAN, VPN, site connectivity, and datacenter links.
Proactively monitor health and performance using Nagios, SolarWinds, and Cacti; analyze NetFlow and bandwidth trends.
REWE Group Austria develops innovative IT products and services for all corporate divisions in Austria and abroad, setting the tone for modern trade. They have more than 700 employees and foster a family-friendly company culture with flexible working hours.