Provide initial partner support and convey resolutions to customers
Walk customers through problem-solving processes and provide assistance
Assess customer issues and properly escalate incidents as needed
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application.
Provides first contact for moderately complex customer inquiries via phone calls, emails, and web submissions
Assist customers in resolving technical problems with Windows desktop applications, VPN software, PIV credentials, mobile apps, and hardware issues
Follows up with customers to ensure that customer inquiries are resolved in the agreed upon time frame
NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. They solve complex problems with innovation and agility to create meaningful, transformative, and enduring change.
Work directly with customers to triage, troubleshoot, and resolve support tickets.
Provide customer service through multiple engagement channels.
Create and update documentation and user communications.
Recast Software helps organizations manage and support users and devices. They are a rapidly growing software company with thousands of enterprise organizations using their solution in over 125 countries.
Serve as the go-to technical resource for various IT-related issues.
Tackle mid-level challenges and collaborate with IT teams for escalations.
Mentor Level 1 analysts through coaching and continuous learning.
DYOPATH is dedicated to providing exceptional IT support and solutions. They foster a collaborative and uplifting environment guided by their L.O.V.E. philosophy (Living Our Values Every Day).
Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.
Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off.
Analyze complex business and technical challenges to define scalable and effective solution architectures.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. We support digital transformation for some of the world's largest enterprises. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Lead project teams to deploy solutions on the ServiceNow platform
Architect and design complex solutions
Create written deliverables for project documentation
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Install and configure computer hardware, software, systems, networks, printers, scanners, and other IT related equipment
Green Brick Partners values honesty, objectivity, maturity, and efficiency. They are dedicated to providing the IT support and resources to enable their customers to succeed, fostering a supportive and growth-oriented environment.
Deliver multiple concurrent enterprise Airtable implementations on time and within scope.
Design scalable, reusable solution patterns and implementation playbooks.
Lead customer onboarding and accelerate time-to-value.
Airtable is a no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Engage with customers to understand their business challenges and requirements.
Develop and present tailored solutions that address customer needs.
Collaborate with the Sales team to develop account strategies.
AcuityMD is a commercial platform that accelerates access to medical technology, helping MedTech companies get products to physicians more effectively. It is backed by Benchmark, Redpoint, and Ajax Health, and they value collaboration and solving hard problems with simple solutions.
Support active enterprise opportunities, including meeting preparation and opportunity tracking.
Assist with discovery activities, relationship building and strong documentation of customer requirements.
Help coordinate multi-stakeholder sales processes, including security reviews, technical evaluations, and procurement steps.
Patch My PC helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. They are a fully remote company of 150 employees who value improving the lives of their customers, team members, and communities.
Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required).
Working closely with customers to ensure full deployment, optimization, and ongoing support.
Creating supporting documentation and knowledge base articles for customers.
Our client provides expert technical support to global customers. They are responsible for the installation, configuration, and fine-tuning of Cynet products.
Provide management consultation to enhance employee wellbeing and workplace effectiveness.
Coordinate critical incident response requests and deliver virtual support.
Complete management referral intakes and provide guidance regarding EAP protocols to counselors.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier. They partner with over 450 companies and have a $3.3 billion valuation, aiming to make mental healthcare accessible to everyone.
Provide tier I technical support for store team members and corporate personnel via phone and digital channels such as chat and email.
Perform technical diagnosis and troubleshooting for users with hardware, software, and network connectivity issues and provide the appropriate solutions
Thoroughly create, update, and resolve customer tickets for every request received according to guidance
Sun Auto Tire & Service is a top-10 independent tire dealer in the US with 525+ stores, operating under multiple brands. They have been named "Best Place to Work" and are a leading provider of vehicle aftermarket tires and repair services, increasing our footprint rapidly through both organic growth and acquisitions.
Provide troubleshooting and resolution for software, product, and technical issues.
Communicate clearly and professionally with clients through phone, email, and other support channels.
Facilitate knowledge articles to support client self‑service and internal team learning.
Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. With over 125 years of experience and 21,700 employees across 30 countries, they specialize in data gathering, analysis, and fraud prevention. Experian prioritizes inclusive culture, employee well-being, and career development.
Provide first-line support for hardware, software, and account-related issues through Oportun’s IT Service Desk channels.
Troubleshoot and resolve Windows, macOS, and mobile device issues, escalating complex incidents when necessary.
Assist in configuring and deploying laptops, peripherals, and mobile devices for new hires and existing employees.
Oportun is a mission-driven financial services company focused on putting its members' financial goals within reach. They have provided more than $21.3 billion in credit and saved its members more than $2.5 billion in interest and fees, fostering a diverse, equitable, and inclusive culture.
Own the technical relationship with our customers.
Partner with Account Executive to provide prospects with a seamless onboarding and adoption experience.
Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape
Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and welcomes employees with and without prior security experience.
Provide technical support and solutions to the sales team and customers prior to the sale.
Analyze customer needs and requirements and illustrate how company solutions can provide value and support their organization.
Answer client questions on product functionality, integration, and usage and solve pre-sales support problems.
ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organizations stay ahead of emerging threats with unmatched network visibility, context, and control. They are recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team.
Own end-to-end technical and strategic success for enterprise accounts.
Lead engagements across deployments, integrations, governance, and budgeting.
Translate enterprise requirements into structured success plans.
Jobgether is a platform using an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates and share this shortlist with the hiring company, where the internal team manages the final decision-making process.
Design and deliver client proof of concept studies.
Maintain connections to relevant industries.
Jobgether is a company that connects job seekers with employers using AI-powered matching. They ensure fair and objective application reviews, identifying top candidates for hiring companies.
Provide consultancy and training on NEC Products and Service Implementations in your area of expertise.
Deliver consultancy/training on-site and remotely via Webinar / Screen share facilities.
Ensure customer satisfaction with the products and services feeding back any issues into the consultancy group and other internal stakeholders.
NEC Software Solutions, part of NEC Corporation, provides software solutions to dispatch ambulances, support families, keep trains on the move, locate missing people, and test newborn babies' hearing. They have over 3,000 employees and support public services.