Membership Associate

Provider Life Cycle Management:

• Submit and monitor practice and physician applications and terminations; follow up as needed.
• Compile and maintain current and accurate data for all providers in databases and online systems.
• Maintain strict confidentiality of sensitive physician information and membership documentation.

Practice and Stakeholder Communication:

• Communicate with practices on a regular basis for physician updates, information requests, and general upkeep.
• Communicate with health plan representatives on outstanding issues.
• Collaborate with Market Operations Managers and Operations Consultants to reconcile physician lists and administrative payments.

Process Optimization and Strategy:

• Work alongside the membership team and Operations Manager to streamline and optimize current processes.
• Attend mandatory and routine meetings as required.
• Maintain flexibility to pivot and meet shifting or dynamic business needs.

Administration and Ad Hoc Projects:

• Perform other duties as assigned.
• Ensure excellent customer service for both internal and external clients.