Own portfolio performance across the full servicing lifecycle, including core servicing, late-stage collections, and default recoveries.
Manage a network of vendors, holding them accountable to aggressive performance targets and driving data-informed operational enhancements.
Develop and execute strategies to improve portfolio outcomes, cost efficiency, and continuous improvement while partnering with analytics, legal, and compliance teams.
Define and evolve the collections and recoveries strategy roadmap.
Identify and prioritize high-impact performance levers.
Lead complex initiatives across Operations, Risk, Legal, Product, Technology, and Analytics.
OppFi is a tech-enabled digital finance platform working with banks to provide financial products and services. They are a collaborative team of caring, innovative, and inclusive individuals delivering exceptional customer service who welcome individuals who want to make an impact in the financial system.
Provide independent oversight of collections, recovery, and loss mitigation strategies.
Monitor collections and recovery performance across delinquency stages.
Ensure adherence to consumer protection laws and regulations.
Best Egg is a tech-enabled financial platform helping people build financial confidence through lending solutions and financial health tools. They foster an inclusive, flexible, and fun workplace with top-tier benefits and growth opportunities, encouraging innovation and teamwork.
Supervises daily operation of the Collection unit, ensuring compliance with policies and regulations.
Performs collection activity on accounts when subordinates have difficulty collecting.
Reviews the department’s collection activity, identifying trends and assessing unit effectiveness.
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. Backed by Fidelity National Financial (NYSE: FNF), they offer a career foundation built on integrity and collaboration.
Coordinate and manage the daily operations of the Collections and SPOC Department.
Develop and implement monthly collection strategy in compliance with investor, insurer, client, and LoanCare guidelines.
Manage, coach, counsel and develop assigned staff, ensuring adequate staffing and training.
LoanCare simplifies the complex with empathy and insight, constantly innovating in the mortgage services industry. Backed by Fidelity National Financial, they offer a career foundation built on integrity, innovation, and collaboration, servicing over 1.8 million loans across 50 states.
Design and standardise operational workflows for early, mid, and late-stage collections and recovery.
Lead and develop Collections & Recovery Managers in a matrix structure, ensuring alignment between central strategy and local execution.
Own performance frameworks, including recovery rates, cure rates, roll rates, cost-to-collect, and time-to-collect.
Bondora's mission is to make finance easy, transparent, and accessible for everyone. Founded in 2008, they've helped more than 700,000 customers across Europe borrow and invest effortlessly through its trusted digital products and are rapidly growing.